ANTO P THOMAS
General Manager
Bangalore
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
General Manager
Park Inn and Suites by Radisson
Thrissur, Kerala
08.2023 - Current
- Company Overview: First Global Launch of the Brand. Park Inn and Suites by Radisson, Thrissur, is a modern, value-driven hotel brand designed to cater to the needs of the new-age traveler. With its refreshing design, vibrant ambiance, and exceptional service, the hotel offers a perfect blend of comfort, convenience, and affordability. Located in the cultural capital of Kerala, Thrissur, the hotel provides easy access to local attractions, business hubs, and transportation networks, making it an ideal choice for both leisure and business travelers.
- Spearheaded the launch of the first global Park Inn and Suites property, achieving a 4-month deadline by overseeing recruitment, procurement, and brand standard implementation.
- Sales strategy implementation by identifying right segment and source to push the hotel revenue by optimizing occupancy to maintain and achieve Revenue.
- Maintained financial health by optimizing operational costs, ensuring compliance with Radisson standards, and achieving budgetary goals.
- Developed and implemented SOPs for all departments, including front office, banquets, and housekeeping, ensuring seamless operations.
- Collaborated with ownership and brand teams to ensure project progress, audits, and alignment with organizational goals.
- Enhanced guest experiences by ensuring high service standards and resolving issues promptly, resulting in positive guest feedback.
- Maintaining Brand GRI Score above 90.
- Being the top most preferred hotel in city by maintaining OTA ranking.
- Maintaining cordial relation with the partners/owners of the hotel, by ensuring personally meeting them to pass need information only.
- Uplifting Guest Database by creating process of recording guest information.
- Ensuring Legal Compliances In place, this is necessary for the hotel so that right business practise is followed.
- Feeding Local market information to the Revenue team so that right business decision is taken.
Hotel Manager
Royal Orchid Brindavan Garden and Spa
Mysore, Karnataka
06.2023 - 07.2024
- Company Overview: A Heritage Gem of Royal Orchid Hotels. Royal Orchid Brindavan Garden is a century-old heritage property nestled in the culturally rich city of Mysore. Known for its royal charm and timeless elegance, the hotel offers guests a unique blend of traditional hospitality and modern comforts.
- Managed a 100-year-old heritage hotel, ensuring compliance with brand guidelines and maintaining the property’s historical integrity.
- Introduced local cultural activities (e.g., village walks, pottery, bonfires), increasing repeat bookings by 40%.
- Conducted regular employee engagement initiatives, improving team morale and reducing turnover rates.
- Coordinated with local authorities to ensure smooth operations and adherence to regulatory requirements.
- Implemented upselling strategies and optimized room inventory, contributing to a 15% increase in revenue.
- A Heritage Gem of Royal Orchid Hotels. Royal Orchid Brindavan Garden is a century-old heritage property nestled in the culturally rich city of Mysore. Known for its royal charm and timeless elegance, the hotel offers guests a unique blend of traditional hospitality and modern comforts.
Rooms Division Manager
Royal Orchid
Bangalore, Karnataka
07.2021 - 05.2023
- Company Overview: Flagship Property of Royal Orchid Hotels. Royal Orchid, Bangalore, is the flagship property of the Royal Orchid Hotels group, offering 195 luxurious rooms and a wide range of amenities.
- Oversaw 195-key flagship property, ensuring efficient front office operations and exceptional guest service.
- Managed room inventory and implemented dynamic pricing strategies, increasing occupancy rates by 20%.
- Conducted monthly training programs for staff, improving service quality and guest satisfaction scores.
- Ensured adherence to financial and security standards, including accurate billing and cash handling procedures.
- Resolved guest issues promptly, maintaining high satisfaction levels and positive reviews.
- Flagship Property of Royal Orchid Hotels. Royal Orchid, Bangalore, is the flagship property of the Royal Orchid Hotels group, offering 195 luxurious rooms and a wide range of amenities.
Rooms Division Manager
Royal Orchid Central
Bangalore, Karnataka
04.2016 - 06.2021
- Managed a 129-key property, ensuring smooth operations and high service standards.
- Developed selling strategies and rate structures, achieving a 20% increase in occupancy rates.
- Conducted cross-training programs, enhancing employee skills and operational flexibility.
- Utilized guest history data to personalize services, improving customer loyalty and repeat business.
- Implemented measures to reduce operational expenses, achieving 10% cost savings.
Front Office Manager
Hilton Garden Inn
New Delhi, Delhi
07.2015 - 04.2016
- Supervised front office operations for a 114-room property, ensuring compliance with Hilton standards.
- Implemented cost-control measures, reducing operational expenses by 10%.
- Trained and mentored staff, improving service delivery and guest satisfaction.
- Addressed guest concerns promptly, ensuring a positive guest experience.
Assistant Front Office Manager
Hilton Bangalore Embassy GolfLinks
Bangalore, Karnataka
09.2012 - 07.2015
- Devised selling strategies and rate structures, contributing to a 25% increase in revenue.
- Implemented systems to enhance cost efficiency and guest satisfaction.
- Received multiple awards, including 'Mr. Hilton Bangalore Embassy GolfLinks - 2013' and 'Teamwork Value Award - 2013.'
Education
B.Sc. (Hons.) - Hotel & Restaurant Management
Indian Institute of Management and Technology
Skills
Hospitality management
Revenue Optimisation
Team Leadership & Training
Guest Relationship Management
Budgeting & Cost Control
Hotelogix
Onq
Achievements And Awards
- Mr. Hilton Bangalore Embassy GolfLinks - 2013
- Teamwork Value Award - 2013
- Hospitality Value Award - 05/01/10
- Multiple 'Catch Me at My Best' recognitions for outstanding performance.
Timeline
General Manager
Park Inn and Suites by Radisson
08.2023 - Current
Hotel Manager
Royal Orchid Brindavan Garden and Spa
06.2023 - 07.2024
Rooms Division Manager
Royal Orchid
07.2021 - 05.2023
Rooms Division Manager
Royal Orchid Central
04.2016 - 06.2021
Front Office Manager
Hilton Garden Inn
07.2015 - 04.2016
Assistant Front Office Manager
Hilton Bangalore Embassy GolfLinks
09.2012 - 07.2015
B.Sc. (Hons.) - Hotel & Restaurant Management
Indian Institute of Management and Technology