Anto Selvin

With over 11 years of experience in IT support and service management, currently leading the Service Desk team at DHL IT Services in Chennai since May 2019. Career includes a role as Project Lead at InfoBeans Technologies Limited and previous positions in customer and technical support at Groupon and C-Cubed Solutions. Demonstrated proven track record in managing and improving service desk operations, with a strong focus on technical support, application migration, and process optimization through automation and machine learning. Obtained certifications including HDI Support Center Team Leader and First Choice, Master Bronze, and upskilled in Power Bi, FinOps, Microsoft Azure Portal, and Apptio by IBM. Holding a B.E. in Information Technology, passionate about enhancing service desk operations and integrating new technologies to improve efficiency.

• Confidence and ability to learn first and contribute.
• Believe in Team to Work and Good team player and can easily fit into any team.
• Flexible enough to pickup new skills, ideas and simulates personal and professional growth.
• Good verbal and written communication.
• In U.G. organized the department function and Industrial visit.

• Power BI
• FinOps Team
• Microsoft Azure Portal
• Apptio by IBM

• Groupon, Understanding customer concern and providing Support to all Groupon deal purchases and payment related questions like Credit card, Debit Card, PayPal and Apple Pay. Also, troubleshooting all Groupon related website and mobile app issues. This includes monitoring and maintaining Workday, Okta, Tableau, CSAT, Quality, CRM, ACT, AHT, Wrap Time, SLA, FTR, RR, STACKS, and Shrinkage Metrics.
• Microsoft, I give technical support through Chat Process taking remote sessions. Understanding customers concern and fixing computer issues remotely. Giving technical support to all Computer related issues for Windows. Installation, configuration and troubleshooting Windows XP/7/8. We use K-Base and Microsoft Support Websites to fix the issues. We give technical support to the US and Canada customers. Installation of Microsoft products such as Microsoft Office Suite. MS office, Windows, Browsers, printers’ and routers’ installation, upgrading, configuration and troubleshooting. Have to save these chats in CRM database for further references.

YES, Sweden

• Supervised team of 15 staff members.
• Achieved 80% improvement by completing Touch vs Resolved with accuracy and efficiency.
• Documented and resolved 21 Continuous Improvements which led to improve DHL Service Desk Asia for good product delivery.