Antonette Canada
Merrillville
Summary
Proven leader and compassionate caregiver, adept in problem-solving and effective communication, demonstrated at McAllister's Deli and in healthcare settings. Excelled in enhancing customer and patient satisfaction, maintaining safety protocols, and streamlining operations. Skilled in POS software and patient care documentation, with a positive attitude that motivates teams and improves service delivery.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Shift Leader
McAllister's Deli
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
CNA
Home Instead
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
CNA
Belverdere Senior Housing
02.2024 - Current
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Documented patient information and care activities in electronic health record.
Education
Merrillville High School
Merrillville, INSkills
- Positive attitude
- Problem-solving
- Strong verbal and written communication
Certification
CPR and First aid
Timeline
CNA
Belverdere Senior Housing
02.2024 - Current
Shift Leader
McAllister's Deli
CNA
Home Instead
Merrillville High School
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