ANTONIO JULIO SAMONTROY
Bangalore
Summary
Dynamic professional with extensive experience at Schneider Electric, excelling in training coordination and stakeholder engagement. Proven ability to enhance learning standards and deliver impactful presentations. Adept in project management and customer service, consistently achieving high performance metrics while fostering a culture of collaboration and continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Schneider Electric
11.2022 - Current
- To support Learning Services team in the effective delivery of overall coordination for Sessions and Catalog Management across different Academies & Regions.
- Responsible for end-to-end training coordination, basic reporting requirements, consultative support & campaign support along with acting as an Ambassador and Consultant of Learning Standards.
Senior Seller Support Associate
Amazon
06.2020 - 10.2022
- Provide prompt and efficient service to Amazon Sellers through phone, email and chat on Account Management, Fulfillment by Amazon requests, Tax matters.
- Achieve and maintains predefined performance metrics goals such as seller satisfaction, quality, productivity, first contact resolution, and attendance.
Mobile Tech Associate
24.7
01.2019 - 10.2019
- Provide instruction to employees on features and capabilities of mobile apps, end user software packages and assists employees with utilizing application software to meet their needs.
Education
Bachelor of Engineering - Mechanical
Cambridge Institute of Technology
Bangalore01.2018
Pre-University Course -
Sri Chaitanya Educational Institution
Visakhapatnam01.2013
High School Diploma - Course
Anand Niketan
Lamtaput, Odisha01.2011
Skills
- Presentation skills
- Agile methodologies
- Communication Skills
- Organizational management
- Vendor management
- Cultural awareness
- Customer service
- Training coordination
- Project management
- Learning standards
- Consultative support
- Stakeholder engagement
- Data analysis
Personal Information
- Date of Birth: 04/23/96
- Nationality: Indian
Software And Tools
- LMS Tools - CornerStoneOnDemand (CSOD), BlendedX, Klaxoon
- HRIS
- ServiceNow
- JIRA
- Smartsheet
- P@IP (People Analytic Portal)
- PRP (People Reporting Portal)
- MS Tools - MS Excel, MS PowerPoint, MS Projects, MS Power Automate, MS Yammer, MS Visio, and MS Forms, Google Forms
- Amazon Internal Tools
- Salesforce
Affiliations
- Music Tutor (guitar and keyboard)
- Football and other outdoor games
- Explore and travel
Languages
Odia
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- Project Management from Coursera
Timeline
Manager
Schneider Electric
11.2022 - Current
Senior Seller Support Associate
Amazon
06.2020 - 10.2022
Mobile Tech Associate
24.7
01.2019 - 10.2019
Bachelor of Engineering - Mechanical
Cambridge Institute of Technology
Pre-University Course -
Sri Chaitanya Educational Institution
High School Diploma - Course
Anand Niketan
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