ANTONY ARUL WILFRED
Secunderabad
Summary
Personable and dedicated Customer Service Representative with extensive experience in Healthcare & Customer support industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Associate Manager
Suja Associates PVT LTD
Hyderabad
07.2023 - Current
- Managed existing client relationships and provided customer service support.
- Developed and implemented strategies to increase healthcare account base.
- Identified opportunities for improvement within the organization's processes related to account management.
- Prepared presentations summarizing progress made on various accounts over time.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Associate Manager Service Delivery Mgmt-Operations
Sutherland Healthcare Solutions AKA : Apollo Health Street
Hyderabad
04.2011 - 06.2023
- Worked as an Associate Manager in Sutherland Health Services
- Developed and implemented strategies to ensure cost-efficient operations.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Managed daily workflow of team members to meet organizational goals.
- Created monthly reports outlining progress on key initiatives.
- Identified opportunities for process improvements and increased efficiency.
- Conducted regular performance reviews with direct reports.
Process Associate (Sales Agent)
ZEN 3 Info Solutions
Hyderabad
02.2010 - 01.2011
- Worked as Sales Agent, and book holiday packages for United Kingdom (UK) citizens
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Reviewed customer feedback surveys and implemented necessary changes based on results.
Process Associate (Sales Agent)
COE Technologies
Hyderabad
05.2009 - 01.2010
- Worked as Sales Agent, and book holiday packages for Australia citizens
- Supported special projects upon request from department manager.
- Verified documents and analyzed data in response to queries regarding client applications.
- Participated in regular team meetings and provided input on ways to improve existing processes.
- Implemented new technologies designed to improve overall productivity across multiple departments.
Education
Intermediate -
St Mary’s centenary junior collage
01.2009
S.S.C. -
Vidyodaya High School
01.2006
Skills
- Disciplined and focused
- Commercially-aware
- Detail orientated and attentive
- Creative and innovative
- Fast learner who is always seeking to improve
- Departmental Management
- Operations Management
Personal Information
- Father's Name: A VASANTH KUMAR
- Date of Birth: 03/29/91
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Playing Chess
- Caroms
- Listening to music
- Singing
Languages
- English
- Hindi
- Telugu
- Tamil
Languages
Hindi
First Language
English
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1
Timeline
Associate Manager
Suja Associates PVT LTD
07.2023 - Current
Associate Manager Service Delivery Mgmt-Operations
Sutherland Healthcare Solutions AKA : Apollo Health Street
04.2011 - 06.2023
Process Associate (Sales Agent)
ZEN 3 Info Solutions
02.2010 - 01.2011
Process Associate (Sales Agent)
COE Technologies
05.2009 - 01.2010
Intermediate -
St Mary’s centenary junior collage
S.S.C. -
Vidyodaya High School
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