Antony Dixon PJ

• Built trust with stakeholders and guided them through product evaluation to final purchase, contributing directly to meeting quarterly sales goals.
• Manage client relationships with hospitals and clinics using Zeiss medical devices.
• Provided training and technical support to medical professionals and staff.
• Lead pre- and post-sales technical consultations and device installations.
• Relay customer feedback to product teams for iterative improvement.

Key Account Manager | Jira Admin
Nov 2021 – May 2022

• Identified upselling opportunities and increased product adoption.
• Worked with pharmaceutical clients to meet evolving business needs.
• Delivered account performance insights and strategy recommendations.
• Served as liaison between clients and internal teams across national markets.

Customer Success Manager | Jira Admin
Jun 2022 – Dec 2024

• Increased customer retention by 20% within 6 months, boosting recurring revenue.
• Created a structured onboarding program, improving customer satisfaction by 20% in 90 days.
• Reduced churn rate by 30% with a proactive customer engagement model.
• Developed customer success webinars, increasing product usage by 10%.
• Collaborated with internal teams to cut response times by 30%.

• Conducted pre-testing and special testing using advanced optometric tools.
• Researched and implemented new technologies for enhanced diagnostics.