Antony Gonsalves
Bangalore
Summary
To constantly strive to keep skills relevant with the changing time and to explore new trends to enrich organizational effectiveness. To translate skills into systems this will benefit the organization constantly into the present platforms.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technical Specialist
HCL Technologies
Bangalore
02.2022 - Current
- Managed technical escalations as an Engineer for RecoverPoint for VM, focusing on data protection and disaster recovery.
- Contributed to the successful launch of new releases through teamwork with the Development department.
- Enhanced quality assurance by actively engaging in the testing of RecoverPoint releases.
- Handled cases involving the replication of usability issues in the Lab.
- Assisted with lab reproduction tasks and remotely supported customers.
- Developed solution with consideration for RPO and RTO.
Technical Support Engineer Level 2
Dell EMC
Bangalore
03.2020 - 02.2022
- Managed daily VxRail product cases to ensure timely resolution of networking concerns, successful mitigation of connectivity issues, and efficient troubleshooting for deployment challenges and NDU from the VxRail manager.
- Successfully identified and resolved hardware related issues while providing Root Cause Analysis (RCA) for breakfix failures.
Technical Support Engineer
VMware
Bangalore
11.2018 - 03.2020
- Installed, configured, upgraded and maintained VMware systems, subsystems, and hardware
- Managed and enhanced VMware environment through tasks like provisioning, maintenance, and troubleshooting.
- Resolved connectivity issues with ESXi host and SAN Storage.
- Analyzed performance issues on vSphere environment.
- Skillfully resolved a variety of issues including those related to datastore, scale, and networking.
Storage Solutions Consultant
Hewlett Packard Enterprise
Bangalore
08.2015 - 11.2018
- Ensured efficient monitoring of 3PAR Priority 1 cases, working closely with outage and level 2 teams to swiftly address and rectify any issues.
- Coordinated and planned quarterly firmware, hardware, and operating system upgrades for devices.
- Assisted in troubleshooting issues with installed HP 3PAR, EVA, and MSL Storage products for various companies' administrators and the Infrastructure team.
- Executed regular checks on storage devices to track Virtual Volume threshold values and provided guidance on reclaiming Volume space for 3PAR Storage devices.
- Provided quick resolution to 3PAR Node failures through repairing or replacing malfunctioning hardware like DIMM, cache battery, power supply, and HBA.
- Assisted in the volume expansion and relocation of 3PAR, contributing to improved efficiency.
Technical Solutions Engineer
Hewlett Packard Inc.
Bangalore
04.2011 - 07.2015
- Demonstrated subject matter expertise in Thin Clients and HP Device Manager.
- Enhanced troubleshooting abilities for various devices such as thin clients, RPOS systems, and workstations
- Resolved complex HPDM issues on Windows Server 2003, 2008, and 2012.
- Increased the effectiveness of RPOS softwares such as Quickbooks and Microsoft Dynamics by configuring them with HP Receipt printers, barcode scanners, MSR, and VFD hardware.
- Configured Cash drawers for RPOS units to facilitate both manual and automatic functionality.
Desktop Engineer
Hewlett Packard Inc.
Bangalore
10.2006 - 03.2011
- Managed Windows 2003 Servers on datacenters, overseeing Print Servers, Domain Controllers, Active Directory, DNS & DHCP Servers.
- Maintained accurate documentation of changes, service requests, and problem activities by adhering to company guidelines and utilizing the Remedy tool.
- Delivered Email and Chat support for Touch smart notebooks, desktops, and all-in-one PCs.
Customer Service Executive
Mphasis
Bengaluru
02.2005 - 08.2006
- Gained experience in the credit card industry at Capital One UK in Bangalore.
Education
Bsc.Computer Science -
VS Prasanna Bharathi University
01.2005
PUC -
CSI Higher Secondary School
01.2001
SSLC -
Jayalakshmi Matriculation School
01.1999
Skills
- Disaster Recovery
- Data Replication
- RecoverPoint
- 3PAR Storage
- VSAN
- Hyperconverged Infrastructure
- VxRail
- Linux
- Knowledge management
- OneNote
- Confluence
- Training
- Interviewing
- Communication skills
- Virtualization
- Customer support
- Lab migration
- Software testing
- Virtualization Technologies
Profile Summary
18+ years of experience with IT industry. 12 years of experience with Datacenter hosting, SDDC (VMware Vsphere & vSAN), HCI VxRail & Disaster Recovery. A keen communicator with good interpersonal, problem solving and analytical abilities.To constantly strive to keep skills relevant with the changing time and to explore new trends to enrich organizational effectiveness. To translate skills into systems this will benefit the organization constantly into the present platforms.
Certification
- ITIL Foundation Certificate in IT Service Management. Certificate number - GR750174637AG
- CompTIA Storage + Certified. Candidate ID: COMP001020360247
- Vmware Certified Professional 6
- Vmware Certified Professional 6.5
Personal Information
- Date of Birth: 08/30/1980
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Kannada
- Tamil
Languages
Tamil
First Language
English
Proficient (C2)
C2
Kannada
Intermediate (B1)
B1
Timeline
Technical Specialist
HCL Technologies
02.2022 - Current
Technical Support Engineer Level 2
Dell EMC
03.2020 - 02.2022
Technical Support Engineer
VMware
11.2018 - 03.2020
Storage Solutions Consultant
Hewlett Packard Enterprise
08.2015 - 11.2018
Technical Solutions Engineer
Hewlett Packard Inc.
04.2011 - 07.2015
Desktop Engineer
Hewlett Packard Inc.
10.2006 - 03.2011
Customer Service Executive
Mphasis
02.2005 - 08.2006
Bsc.Computer Science -
VS Prasanna Bharathi University
PUC -
CSI Higher Secondary School
SSLC -
Jayalakshmi Matriculation School
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