,Microsoft excel mid level, MS word ,Interactive Dashboard for analsis , PPT,
ANTONY J
Summary
Passionate about automobiles since childhood, I began my journey as a trainee technician, mastering diagnostics and automobile components. As I progressed, I took on leadership roles, training teams, and managing customer complaints, gaining soft skills that strengthened my role as a service advisor. My dedication led me to become a certified service advisor and later a workshop manager, expanding my expertise in warranty claims, insurance, and workshop operations. Advancing further, I managed body shops and branches, honing my skills in parts management and service excellence. Today, as a general manager, I lead service branches with confidence, teamwork, and a commitment to excellence.
Overview
26
26
years of professional experience
1
1
Certification
6
6
Languages
Work History
General Manager Aftersales operations
Lakshmi Hyundai
Bengaluru
07.2022 - Current
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Body Shop Manager group
Akshaya Motors Mercedes-Benz
Bengaluru
01.2021 - 07.2022
- Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
- Reduced turnaround time for vehicle repairs by consistently monitoring progress and addressing bottlenecks promptly.
- Enhanced customer satisfaction by implementing efficient workflow processes and streamlining repair procedures.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
Certified service consultant
Zawawi Trading Company LLC
Salalah
03.2015 - 03.2020
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
Asst works manager
BMW Navnit Motors
Bangalore
02.2012 - 03.2015
- Ensured a safe working environment by enforcing safety protocols and conducting regular inspections.
- Enhanced production efficiency by streamlining processes and optimizing resource allocation.
- Collaborated with other managers to develop cross-functional teams that achieved company objectives more efficiently.
- Increased employee productivity through comprehensive training programs and regular performance evaluations.
- Conducted regular reviews of work procedures, making recommendations for improvements as needed based on industry best practices.
- Consistently met or exceeded project deadlines through effective time management skills and clear goal-setting strategies for team members.
service advisor
Mohamed Yousuf Naghi Motors
Jeddah
06.2011 - 02.2012
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Delivered prompt service to prioritize customer needs.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Body shop advisor
Mohamed Yousuf Naghi Motors
Jeddah
11.2009 - 02.2012
- Company Overview: BMW Group Importer KSA
- BMW Group Importer KSA
- Improved communication between technicians and customers, addressing concerns and ensuring timely updates on repair progress.
- Collaborated with insurance companies to expedite claims processing for clients'' convenience.
- Reduced turnaround time for vehicle repairs with effective scheduling and prioritization of tasks.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Applied finishing techniques to enhance quality and appearance of repairs.
Certified service Advisor
Mercedes-Benz TVS Sundaram Motors
Bengaluru
01.2006 - 12.2009
- Maintained a high level of client retention with proactive follow-ups and excellent customer care.
- Developed loyal customer relationships through genuine rapport-building efforts and a commitment to delivering exceptional service experiences.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Senior Service Technician
Sundram Motors
Bengaluru
07.2002 - 10.2005
Service Technician
M/s vijaya Autosales
Bengaluru
05.2000 - 07.2001
- Company Overview: Daewoo Authorized dealer
- Daewoo Authorized dealer
Trainee Technician
M/s Prithvi Motors
Bengaluru
08.1999 - 01.2000
- Company Overview: Maruti service dealer
- Maruti service dealer
Education
DIPLOMA - AUTOMOBILE ENGNEEERING
Sri Venkateshwara College Of Engineering
08.1996 - 05.1999
Skills
Client Relationship Management
Operational Efficiency Management
Employee Training
Performance Assessment
Effective Communication
Performance Evaluation
Accomplishments
- Boosted Service Revenue, Increased service revenue by 25% in the first year as General Manager.
- Enhanced Customer Satisfaction, Reduced customer complaints by 40% through implementing effective communication protocols.
- Streamlined Workshop Processes, Improved workshop efficiency by 30% with process streamlining at BMW Navnit Motors.
- Led High-Performance Team, Managed a team of over 50, increasing team productivity by 20% at Lakshmi Hyundai.
Music , Water sport , cricket , volley ball
Old soothing music , any sport ,
Software
Certification
Certified Service Advisor , Mercedes-Benz
Timeline
General Manager Aftersales operations
Lakshmi Hyundai
07.2022 - Current
Body Shop Manager group
Akshaya Motors Mercedes-Benz
01.2021 - 07.2022
Certified service consultant
Zawawi Trading Company LLC
03.2015 - 03.2020
Asst works manager
BMW Navnit Motors
02.2012 - 03.2015
service advisor
Mohamed Yousuf Naghi Motors
06.2011 - 02.2012
Body shop advisor
Mohamed Yousuf Naghi Motors
11.2009 - 02.2012
Certified service Advisor
Mercedes-Benz TVS Sundaram Motors
01.2006 - 12.2009
Senior Service Technician
Sundram Motors
07.2002 - 10.2005
Service Technician
M/s vijaya Autosales
05.2000 - 07.2001
Trainee Technician
M/s Prithvi Motors
08.1999 - 01.2000
DIPLOMA - AUTOMOBILE ENGNEEERING
Sri Venkateshwara College Of Engineering
08.1996 - 05.1999