,Microsoft excel mid level, MS word ,Interactive Dashboard for analsis , PPT,
ANTONY J
Summary
Passionate about automobiles since childhood, I began my journey as a trainee technician, mastering diagnostics and automobile components. As I progressed, I took on leadership roles, training teams, and managing customer complaints, gaining soft skills that strengthened my role as a service advisor. My dedication led me to become a certified service advisor and later a workshop manager, expanding my expertise in warranty claims, insurance, and workshop operations. Advancing further, I managed body shops and branches, honing my skills in parts management and service excellence. Today, as a general manager, I lead service branches with confidence, teamwork, and a commitment to excellence.
Overview
26
26
years of professional experience
1
1
Certification
6
6
Languages
Work History
General Manager Aftersales operations
Lakshmi Hyundai
07.2022 - Current
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Body Shop Manager group
Akshaya Motors Mercedes-Benz
01.2021 - 07.2022
- Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
- Reduced turnaround time for vehicle repairs by consistently monitoring progress and addressing bottlenecks promptly.
- Enhanced customer satisfaction by implementing efficient workflow processes and streamlining repair procedures.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
Certified service consultant
Zawawi Trading Company LLC
03.2015 - 03.2020
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
Asst works manager
BMW Navnit Motors
02.2012 - 03.2015
- Ensured a safe working environment by enforcing safety protocols and conducting regular inspections.
- Enhanced production efficiency by streamlining processes and optimizing resource allocation.
- Collaborated with other managers to develop cross-functional teams that achieved company objectives more efficiently.
- Increased employee productivity through comprehensive training programs and regular performance evaluations.
- Conducted regular reviews of work procedures, making recommendations for improvements as needed based on industry best practices.
- Consistently met or exceeded project deadlines through effective time management skills and clear goal-setting strategies for team members.
service advisor
Mohamed Yousuf Naghi Motors
06.2011 - 02.2012
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Delivered prompt service to prioritize customer needs.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Body shop advisor
Mohamed Yousuf Naghi Motors
11.2009 - 02.2012
- Company Overview: BMW Group Importer KSA
- BMW Group Importer KSA
- Improved communication between technicians and customers, addressing concerns and ensuring timely updates on repair progress.
- Collaborated with insurance companies to expedite claims processing for clients'' convenience.
- Reduced turnaround time for vehicle repairs with effective scheduling and prioritization of tasks.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Applied finishing techniques to enhance quality and appearance of repairs.
Certified service Advisor
Mercedes-Benz TVS Sundaram Motors
01.2006 - 12.2009
- Maintained a high level of client retention with proactive follow-ups and excellent customer care.
- Developed loyal customer relationships through genuine rapport-building efforts and a commitment to delivering exceptional service experiences.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Senior Service Technician
Sundram Motors
07.2002 - 10.2005
Service Technician
M/s vijaya Autosales
05.2000 - 07.2001
- Company Overview: Daewoo Authorized dealer
- Daewoo Authorized dealer
Trainee Technician
M/s Prithvi Motors
08.1999 - 01.2000
- Company Overview: Maruti service dealer
- Maruti service dealer
Education
DIPLOMA - AUTOMOBILE ENGNEEERING
Sri Venkateshwara College Of Engineering
08.1996 - 1999.05
Skills
Client Relationship Management
Accomplishments
- Boosted Service Revenue, Increased service revenue by 25% in the first year as General Manager.
- Enhanced Customer Satisfaction, Reduced customer complaints by 40% through implementing effective communication protocols.
- Streamlined Workshop Processes, Improved workshop efficiency by 30% with process streamlining at BMW Navnit Motors.
- Led High-Performance Team, Managed a team of over 50, increasing team productivity by 20% at Lakshmi Hyundai.
Music , Water sport , cricket , volley ball
Old soothing music , any sport ,
Software
Certification
Certified Service Advisor , Mercedes-Benz
Timeline
General Manager Aftersales operations
Lakshmi Hyundai
07.2022 - Current
Body Shop Manager group
Akshaya Motors Mercedes-Benz
01.2021 - 07.2022
Certified service consultant
Zawawi Trading Company LLC
03.2015 - 03.2020
Asst works manager
BMW Navnit Motors
02.2012 - 03.2015
service advisor
Mohamed Yousuf Naghi Motors
06.2011 - 02.2012
Body shop advisor
Mohamed Yousuf Naghi Motors
11.2009 - 02.2012
Certified service Advisor
Mercedes-Benz TVS Sundaram Motors
01.2006 - 12.2009
Senior Service Technician
Sundram Motors
07.2002 - 10.2005
Service Technician
M/s vijaya Autosales
05.2000 - 07.2001
Trainee Technician
M/s Prithvi Motors
08.1999 - 01.2000
DIPLOMA - AUTOMOBILE ENGNEEERING
Sri Venkateshwara College Of Engineering
08.1996 - 1999.05
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