ANTONY JITHIN
Ernakulam
Summary
Achieved streamlined pension payroll processes that significantly improved operational efficiency and compliance through thorough audits and reconciliations.,Delivered customized client solutions that enhanced satisfaction and reinforced loyalty.,Drove Team performance improvements that consistently exceeded service standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Benefits Administration Services Analyst II
Conduent Business Services India LLP
Ernakulam
06.2025 - Current
- Facilitated collaboration between US clients and client service delivery team to optimize daily pension benefits administration.
- Acted as primary liaison for external clients, effectively resolving inquiries related to benefits, eligibility, and calculation discrepancies.
- Engaged in client governance discussions to advocate for process enhancements and effective risk mitigation strategies.
- Respond promptly to participant and client HR queries via email and ticketing systems, ensuring high-quality support.
- Administered pension payroll processes to guarantee precise manual payment configurations and prompt benefit distribution for retirees.
- Evaluated and refined operational processes for defined benefit plan administration, ensuring system and process enhancements to boost efficiency.
- Delivered expert insights on interpreting and applying plan documents to maintain compliance and accuracy.
- Conduct quality checks and maintain audit controls on DB transactions, including retirements, terminations, and death claims; perform peer reviews of colleagues’ work.
- Deliver internal training and mentorship, create comprehensive SOPs and training materials, and onboard new team members in DB domain and client-specific tools.
- Lead audits, root cause analysis, and resolution of escalations in benefits processing; review benefit reports and direct team actions as needed.
- Demonstrated experience with cash balance, hybrid, and frozen DB plans, leveraging tools like MS Excel, SQL, SAP, and knowledge of Secure Act 2.0, PBGC reporting, and funding valuation cycles
Senior Process Specialist
Fidelity Investments
Bangalore, Karnataka
08.2022 - 06.2025
- Calculate pensions based on requests from the Customer Service Group or online portals.
- Process a variety of pension benefit requests, including estimates, termination benefits, and final benefits.
- Apply client-specific plan guidelines to accurately determine benefits.
- Identify and resolve system calculation issues within specified timeframes and accuracy standards.
- Support internal client-focused teams, including Issue Resolution, Audit & Control, and Client Service Managers.
- Serve as a subject matter expert for assigned clients, ensuring high-quality service.
- Complete transactions within the agreed turnaround times for different request types.
- Provide backup coverage for other transaction processors as needed.
Senior Analyst
Conduent Business Services Ltd
Ernakulam, Kerala
07.2019 - 08.2022
- Handled pension payroll and reconciled monthly pension payments.
- Supported regular audits and prepared dashboards.
- Coordinated client projects, ensuring timely completion.
- Provided quality assurance & training to new client service team members.
- Identified and implemented process improvement opportunities.
Analyst
Conduent Business Services Ltd
Ernakulam, Kerala
05.2017 - 06.2019
- Efficiently managed existing processes, transitions, and workflow refinements.
- Organized, prioritized, and distributed tasks to enhance team performance.
- Documented client interactions and resolved queries through root cause analysis.
- Ensured compliance with client-specific requirements, service agreements, and SOPs.
HP Coordinator
Agro Indus Finance and Leasing India Ltd
Cochin, Kerala
04.2015 - 03.2017
- Coordinated with departments like Accounts, Treasury, and branches for smooth loan disbursement and collections.
- Analyzed monthly performance of the customer service team, suggesting improvements.
- Delegated, planned, and prioritized tasks, ensuring effective customer service operations.
- Maintained accurate documentation of all customer service activities and produced detailed reports.
- Identified and implemented strategies to enhance service quality, productivity, and profitability.
Customer Service Executive
Birla Sun Life Insurance
Cochin, Kerala
01.2014 - 02.2015
- Initiated pay-out requests and managed customer service inquiries.
- Logged in customer applications, expediting insurance policy issuances.
- Handled financial and accounting transactions at the branch.
- Contributed to daily closing procedures without errors.
- Vendor management & processing vendor payouts in a timely manner.
Education
Master of Business Administration - Human Resource Management
Bharathiar University
Coimbatore, Tamilnadu 06-2015
Bachelor of Science - Chemistry
Mahatma Gandhi University
Kochi, Kerala06-2011
Skills
- Achieved operational excellence by implementing process improvements that enhanced productivity
- Enhanced team dynamics through effective communication practices that foster collaboration
- Nurtured leadership potential by mentoring junior staff and cultivating their skills
- Delivered precise benefits calculations that supported organizational objectives
- Streamlined pension payroll management to optimize efficiency and compliance
- Produced thorough documentation that served as a reference for best practices
- Facilitated conflict resolution strategies that improved team cohesion
- Exhibited quick learning and keen observation to adapt to changing environments
- Applied analytical thinking to uncover insights and drive strategic initiatives
- Maximized productivity through advanced MS Office skills in Excel, Word, and Outlook
- Resolved complex problems with innovative solutions that benefited the organization
- Generated insightful client reports using SQL to enhance data visibility
Certification
- Certification in Compensation and Benefits Management | Udemy Business Solutions
- SAP ERP Fundamentals | Udemy Business Solutions
- Project Management Fundamentals | Udemy Business Solutions
- Payroll Accounting with Visually Effective Excel Dashboard | Udemy Business Solutions
- Payroll Management | The UK Payroll System | Udemy Business Solutions
Languages
English
Malayalam
Hindi
Tamil
Interests
Reading, Songs, Travelling, Fitness
DECLARATION
I hereby declare that the above-mentioned information is true, and I bear the responsibility for the correctness of the above-mentioned particulars.
References
Available upon request
PERSONAL DOSSIER
- Gender: Male
- Date of Birth: 1990-06-25
- Nationality: Indian
- Marital Status: Married
- Permanent Address: Valiaparambil house, Suryanagar, Pancode P O, Pin: 682310, Ernakulam, Kerala, India
Timeline
Benefits Administration Services Analyst II
Conduent Business Services India LLP
06.2025 - Current
Senior Process Specialist
Fidelity Investments
08.2022 - 06.2025
Senior Analyst
Conduent Business Services Ltd
07.2019 - 08.2022
Analyst
Conduent Business Services Ltd
05.2017 - 06.2019
HP Coordinator
Agro Indus Finance and Leasing India Ltd
04.2015 - 03.2017
Customer Service Executive
Birla Sun Life Insurance
01.2014 - 02.2015
Master of Business Administration - Human Resource Management
Bharathiar University
Bachelor of Science - Chemistry
Mahatma Gandhi University