Overview
Work History
Education
Skills
Certification
Personal Information
Disclaimer
Timeline
Generic

Antony Puffia

Team Leader - Sales & Customer Support
Chennai

Overview

18
18
years of professional experience
1
1
Certification
4
4
Languages

Work History

Senior Team Lead - Sales & Customer Support

Sutherland Global Solutions
04.2024 - Current
  • Conducted team member meetings and updated members on best practices and continuing expectations.
  • Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
  • Discovered training needs and provided coaching.
  • Set clear team goals and delegated tasks and set deadlines.

Team Leader - Sales

Lycatel
5 2014 - 04.2024
  • Joined as a Senior Travel Executive to Interact with Domestic & International clients to book their flight tickets
  • Includes Customer service like Providing advice about Visas and passport
  • Finally upselling the products related to Lyca Group
  • Promoted as an Assistant Team leader in 2016 and taken the responsibility to increase the revenue in a team on certain tasks and awarded as best sales achiever and topper for 6times in a gradual way
  • And then in 2017 Promoted as a Team Leader to look after the overall task and taking care of charge back and customer's entire support assistive systems throughout their travel
  • Handle all incoming chargeback and retrievals by providing supporting documention for all cards.

Travel Executive

Narmadha Travels
06.2009 - 12.2013
  • Started my new carrier in Travel Industry for Sales & Customer Support
  • Taking Calls from the US customers and assisting them to get their tickets booked as per their travel requirements.

Associate

Trayee Business Solution Pvt Ltd
01.2007 - 01.2009
  • Joined as an Associate and worked in Credit Card Verification department to ensure the terms and conditions as per client requirements.

Education

BA - History

Meenakshi College for Women
07.2008 - 05.2006

MA - Human Right Duties and Education

Madras University
06.2008 - 05.2010

Skills

Amadeus - Ticket Issuance

Amadeus - Ticket Voiding & Re-Issuance

Sabre

Worldspan GDS for flight tickets

Certification

IATA

Personal Information

  • Father's Name: S. I. Raj Antony
  • Date of Birth: 07/24/86
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby declare that the information's furnished above are true to the best of my knowledge and belief.

Timeline

Senior Team Lead - Sales & Customer Support

Sutherland Global Solutions
04.2024 - Current

Travel Executive

Narmadha Travels
06.2009 - 12.2013

BA - History

Meenakshi College for Women
07.2008 - 05.2006

MA - Human Right Duties and Education

Madras University
06.2008 - 05.2010

Associate

Trayee Business Solution Pvt Ltd
01.2007 - 01.2009

Team Leader - Sales

Lycatel
5 2014 - 04.2024
IATA

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Antony PuffiaTeam Leader - Sales & Customer Support