ANTONY RUDOLF JEFFREY
Senior Business Analyst
Chennai
Summary
Seasoned Business Analyst offering 7 years of industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Business Analyst
IDP Education Ltd
Chennai
12.2022 - Current
- Led Agile Project Management activities including backlog refinement, sprint planning, daily stand-ups, retrospectives, and PI planning
- Acted as Scrum Master when required, facilitating agile ceremonies and optimizing team efficiency
- Managed stakeholder collaboration, defining business and system requirements, conducting gap analysis, and ensuring alignment with business goals
- Spearheaded major digital transformation initiatives, including cloud integration (AWS) and API management for seamless system compatibility
- Led critical feature rollouts, such as CVENT to Event MS migration, YMKT to Marketo integration, and AI chatbots development
- Conducted SEO analysis and Google Analytics tracking to drive data-driven enhancements
- Provided mentorship to junior Business Analysts and contributed to hiring efforts
- Ensured GDPR compliance, incident management, and risk mitigation for business continuity
- Improved website performance by 25% and increased 35% percentage traffic
- Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Conducted in-depth market research to identify emerging trends, enabling strategic planning and forecasting.
- Tools & Technologies: JIRA | Confluence | Lucidchart | Miro | Google Analytics | AWS Cloud Services | SQL | Salesforce
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Business Analyst-II
Ivy Mobility
Chennai
06.2021 - 11.2022
- Functioned as a Salesforce Business Analyst, working with industry verticals such as FMCG, CPG, and Retail Execution
- Conducted requirement elicitation, impact analysis, and user story creation for key business functions like ordering, invoicing, sales return, and stock management
- Developed process flows, wireframes, and UI prototypes using Balsamiq and Mockflow
- Created comprehensive Functional Requirement Documents (FRD), Business Requirement Documents (BRD), and User Stories
- Facilitated Sprint Grooming, UAT, and functional acceptance testing
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Functioned as a Salesforce Business Analyst, working with industry verticals such as FMCG, CPG, and Retail Execution, supporting 5+ enterprise clients and improving salesforce adoption rates by 30%.
- Tools & Technologies: Salesforce | JIRA | SQL | QuickBooks | Visio | Trello | Agile & Scrum methodologies
Business Analyst
CaddyCode Solutions Pvt Ltd
Chennai
04.2019 - 05.2021
- Developed detailed business process models, data mapping analysis, and workflow diagrams for enhanced system understanding
- Led third-party API integrations including payment gateways, accounting software, and email delivery services
- Collaborated closely with development and QA teams to ensure seamless User Acceptance Testing (UAT)
- Assisted in requirement translation for system specifications, ensuring alignment with business process optimization
- Provided training and mentorship to junior analysts
- Assisted in requirement translation for system specifications, reducing requirement change requests by 25% and aligning 90% of system functionalities with business process optimization goals.
- Tools & Technologies: SQL | Balsamiq | JIRA | Confluence | QuickBooks | Salesforce | API Management
Account Receivable Associate
AGS Healthcare
Chennai
09.2017 - 03.2019
- Managed denial management, claim processing, and revenue cycle management
- Conducted root cause analysis on claim denials and implemented corrective actions
- Awarded Star Debutant Award for outstanding performance
- Improved cash flow by promptly processing invoices and diligently following up on overdue payments.
- Expedited month-end closing procedures by efficiently reconciling account balances and preparing necessary reports.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Bachelor of Engineering - ECE
KCG College of Technology
India 09.2012 - 06.2016
Skills
- Business Analysis
- Requirements Gathering
- Gap Analysis
- Impact Analysis
- Risk Assessment
- Project Management
- Scrum
- Change management
- Requirements gathering
- Stakeholder management
- Business process modeling
- IIBA methodologies
- Business Requirement Document
- Functional Requirement Document
- UML
- Agile methodologies
Certification
Certified Scrum Product Owner (CSPO), Scrum Alliance, 2025
Timeline
Business Analyst
IDP Education Ltd
12.2022 - Current
Business Analyst-II
Ivy Mobility
06.2021 - 11.2022
Business Analyst
CaddyCode Solutions Pvt Ltd
04.2019 - 05.2021
Account Receivable Associate
AGS Healthcare
09.2017 - 03.2019
Bachelor of Engineering - ECE
KCG College of Technology
09.2012 - 06.2016
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