ANTONY SEBASTIAN
Hyderabad
Summary
Results-driven Customer Success and Operations professional with experience across mobility and aviation industries, specializing in revenue management, RFQ-driven sales, fleet/asset optimization, and risk-controlled operations. Proven track record of managing monthly revenues up to CAD 300K, overseeing large asset portfolios (300+ vehicle fleet), and achieving 100% customer retention across B2C and B2B accounts, including airlines, MROs, and OEMs. Highly skilled in pricing negotiations, account growth, AOG escalation management, and cross-functional leadership, with a strong focus on operational excellence, compliance, and long-term customer value.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Sales Associate Grade 1 / Customer Support Team
HTIC Global
Cochin
09.2024 - Current
- Built and maintained strategic relationships with airlines, MROs, and OEMs, achieving 100% customer retention and strengthening long-term customer success.
- Managed a high-volume RFQ pipeline of 80–90 requests per day, reviewing technical and commercial requirements and preparing competitive, compliant proposals.
- Supported the full aviation sales cycle, converting leads and opportunities into invoiced sales while ensuring smooth customer onboarding and continuity.
- Negotiated pricing within company guidelines to deliver profitable outcomes while maintaining customer satisfaction and contract compliance.
- Monitored customer accounts to identify risk indicators, escalations, and compliance issues, implementing proactive mitigation strategies to safeguard revenue.
- Maintained consistent customer engagement, achieving 80%+ structured sales-order (SO) conversations each month to improve pipeline visibility and account health.
- Acted as the primary customer success point of contact, delivering timely communication, issue resolution, and proactive service management.
- Managed order processing, quotations, RMAs, and drop-ship transactions with high accuracy, improving turnaround times and reducing operational errors.
- Developed and implemented SOPs, training materials, and escalation workflows, standardizing operations and strengthening risk management practices.
- GFA AERO DIVISION
Branch Rental Manager
Enterprise Rent-A-Car
09.2022 - 05.2024
- Delivered end-to-end customer service across in-person and phone channels (CARP), managing high-volume rental transactions while consistently meeting service quality standards.
- Managed monthly branch revenue of up to CAD 300,000, accurately processing rental charges, refunds, and multiple payment methods.
- Resolved customer escalations efficiently, coordinating with insurance companies, dealerships, and corporate partners to expedite rentals and maintain high customer satisfaction.
- Supported branch financial operations and audits, assisting management with administrative controls, compliance, and operational reporting.
- Drove business development and sales initiatives, successfully closing a new corporate account generating CAD 25,000 in first-year revenue.
- Reactivated a lapsed business account, restoring recurring rentals and strengthening long-term client relationships.
- Managed a fleet of approximately 300 plus vehicles, ensuring optimal utilization, availability, and adherence to maintenance standards.
- Coordinated with service teams to identify and resolve vehicle issues, minimizing LORF time (Lube Oil Filter & Rotation) and supporting fleet readiness.
- Provided operational leadership by supporting and coordinating a team of 12+ employees, ensuring efficient daily operations and service consistency.
- Conducted operational and financial risk assessments, contributing to improved controls across collections, receivables, and vehicle repossession processes.
- Canada
Operations Coordinator
Shaw Communications
05.2021 - 09.2022
- Coordinate day-to-day operations to ensure smooth workflow.
- Manage schedules for technicians and allocate resources effectively.
- Address customer inquiries, issues, and complaints promptly.
- Identify areas for operational improvement and implement streamlined processes.
- Conduct quality checks on services provided to maintain standards.
- Generate reports on operational performance and resource utilization.
- Oversee inventory levels and procurement of supplies and equipment.
- Provide training and support to team members for competence.
- Ensure compliance with health and safety regulations and company policies.
- Collaborate with cross-functional teams to achieve company objectives.
- Maintain accurate records and documentation related to operations.
- Canada
Education
Post Graduate Diploma - Management
Okanagan College
Kelowna, Canada01.2021
Bachelor of Business Administration -
University of Calicut
Kerala01.2017
Skills
- Customer Success & Account Retention (B2B)
- Revenue Management, RFQs & Commercial Negotiation
- Fleet, Asset & Availability Management
- Risk, Compliance & High-Impact Escalation Management
- Operational Leadership & Cross-Functional Coordination
Certification
AI-Powered shopping ads certification - Issued by Google - December 2024
References
Available Upon request
Timeline
Senior Sales Associate Grade 1 / Customer Support Team
HTIC Global
09.2024 - Current
Branch Rental Manager
Enterprise Rent-A-Car
09.2022 - 05.2024
Operations Coordinator
Shaw Communications
05.2021 - 09.2022
Post Graduate Diploma - Management
Okanagan College
Bachelor of Business Administration -
University of Calicut