ANTONY AJIMON K A
Kochi
Summary
Driven by a results-focused approach, I excelled at HDFC Bank as an Assistant Manager in Virtual Care, enhancing customer satisfaction and revenue through expert financial application processing and product cross-selling. My blend of computer proficiency and exceptional customer support skills, coupled with a track record of maintaining high accuracy, positions me as a standout candidate.
Overview
7
7
years of professional experience
Work History
Assistant Manager Virtual Care
HDFC Bank
03.2022 - Current
- Efficiently process financial applications using banking software, ensuring accuracy and compliance with established procedures.
- Proactively engage in pitching and cross-selling bank products to customers, contributing to increased revenue and product awareness.
- Address customer concerns related to both financial and non-financial banking transactions, providing effective solutions and ensuring customer satisfaction.
- Serve as a knowledgeable resource for customers by conveying comprehensive information about the bank's policies and procedures.
- Uphold a high level of accuracy in task completion, contributing to the overall efficiency and effectiveness of the banking operations.
Phone Banking Officer
HDB Financial Services
10.2017 - 03.2022
- Provide prompt customer assistance and information on financial products.
- Process transactions accurately and ensure adherence to security protocols.
- IIdentify opportunities for cross-selling and up-selling financial services.
- Resolve customer concerns and inquiries, ensuring satisfaction.
- Adhere strictly to bank policies, procedures, and regulatory requirements.
Education
Master of Science - Physics
AQUINAS COLLEGE,
Ernakulam, India06.2017
Skills
- Product and service knowledge
- Computer Skills
- Call Center Operations
- Customer Support
Languages
Malayalam
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Assistant Manager Virtual Care
HDFC Bank
03.2022 - Current
Phone Banking Officer
HDB Financial Services
10.2017 - 03.2022
Master of Science - Physics
AQUINAS COLLEGE,
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