Antony Sheldon PJ
Ernakulam
Summary
Dynamic professional with a proven track record at LIC HFL Financial Services, excelling in customer relationship management and financial analysis. Adept at enhancing customer experiences through effective communication and innovative problem-solving. Recognized for driving engagement and satisfaction, leveraging strong sales techniques and adaptability to achieve results.
Overview
10
10
years of professional experience
Work History
Mitr (Mi tech expert)
Manpower India Pvt Ltd
Ernakulam
02.2023 - 11.2025
- Guided customers in product selection, offering tailored advice to meet individual needs.
- Showcased product features, improving customer understanding and satisfaction during demonstrations.
- Maintained optimal inventory levels, ensuring organized stock on sales floor for efficient customer access.
Mitr (Mi tech expert)
Manpower India Pvt Ltd
Ernakulam
09.2020 - 01.2022
- Showcased product features to improve customer understanding and satisfaction.
- Guided customers in product selection, enhancing their purchasing experience.
- Oversaw inventory management and arranged stock on sales floor for optimal presentation.
Social Media Cordinator
Outluk Innovations
10.2018 - 07.2019
- Coordinated social media calendar for timely execution of posts and campaigns, aligning with marketing strategies.
- Created engaging social media content tailored for diverse platforms to enhance audience interaction.
- Developed and scheduled engaging content across multiple social media platforms.
- Collaborated with marketing team to align social media strategies with brand objectives.
- Analyzed social media metrics to refine content and improve audience engagement.
Loan Consultant
LIC HFL Financial Services
01.2018 - 08.2018
- Evaluated client creditworthiness through detailed financial analysis to support loan approval.
- Guided clients in selecting appropriate loan products and financial options to meet their needs.
- Streamlined loan documentation process to ensure compliance with regulatory standards.
Consumer Engagement Specialist
Denave (Google)
10.2016 - 12.2017
- Developed engagement strategies to enhance customer interactions and satisfaction.
- Facilitated engaging conversations that improved customer experiences and strengthened brand loyalty.
- Collaborated with cross-functional teams to develop and execute targeted outreach campaigns.
- Collaborated with cross-functional teams to design promotional campaigns and initiatives.
- Facilitated training sessions for new team members on best practices and tools.
Sales Associate
Reliance Digital Express Mini
07.2015 - 09.2016
- Guided customers in product selection, enhancing their shopping experience with expert advice.
- Demonstrated product features to enhance customer understanding and satisfaction.
- Addressed customer inquiries and resolved issues efficiently, ensuring customer satisfaction.
- Managed inventory levels and organized stock on sales floor.
Education
Bachelor of Commerce - Taxation
Bharathiar University
Coimbatore01-2021
Higher Secondary -
St. Albert's Higher Secondary School
Ernakulam01-2012
SSLC -
Lady of Hope Anglo Indian High School
Vypin, Ernakulam01-2010
Skills
- Technical support
- Technical sales
- Customer relationship management
- Digital literacy
- Technology adoption
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Problem solving
- Time management
- Adaptability to change
- Team collaboration
- Effective communication
- Customer service
- Customer interaction
- Conflict resolution
- Technology adoption
Languages
English
Upper Intermediate (B2)
B2
Malayalam
Native
Native
Hindi
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Timeline
Mitr (Mi tech expert)
Manpower India Pvt Ltd
02.2023 - 11.2025
Mitr (Mi tech expert)
Manpower India Pvt Ltd
09.2020 - 01.2022
Social Media Cordinator
Outluk Innovations
10.2018 - 07.2019
Loan Consultant
LIC HFL Financial Services
01.2018 - 08.2018
Consumer Engagement Specialist
Denave (Google)
10.2016 - 12.2017
Sales Associate
Reliance Digital Express Mini
07.2015 - 09.2016
Bachelor of Commerce - Taxation
Bharathiar University
Higher Secondary -
St. Albert's Higher Secondary School
SSLC -
Lady of Hope Anglo Indian High School