APOORVA MISHRA

ACCOUNT MANAGER-

• Accomplished multiple tasks within established timeframe with growth of 65% on assigned portfolio.
• Managing business account portfolio of more than 25 corporate clients. Responsible for budget of Fee, NII, trade & Fx revenue from these accounts.
• Currently managing client relationships spanning sectors such as MNCs, LCG,SMEG.MCG
• Understanding customer requirements and needs and advising products accordingly
• Taking ownership of customer queries and bringing them to swift resolution
• Sourcing new customer opportunities through cold-calling and emails
• Handling both pre-sales and after-sales activities
• Maximizing sales opportunities through development of new customer relationships
• Setting up meeting both virtually and physically with potential customers
• Creating realistic and healthy to do list and sales pipe line
• Following up on potential customer leads regularly
• Responsible for increasing total yearly sales
• Collaboration with Stakeholders both internally as well as externally
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.

• Currently managing client relationships spanning sectors such as MNCs, LCG,SMEG.MCG
• Understanding customer requirements and needs and advising products accordingly
• Taking ownership of customer queries and bringing them to swift resolution
• Sourcing new customer opportunities through cold-calling and emails
• Handling both pre-sales and after-sales activities
• Maximizing sales opportunities through development of new customer relationships
• Setting up meeting both virtually and physically with potential customers
• Creating realistic and healthy to do list and sales pipe line
• Following up on potential customer leads regularly
• Responsible for increasing total yearly sales

• Gained knowledge of company policies, protocols and processes.
• Analyzed customer feedback to identify areas of improvement.
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Organized projects and contests to increase sales and encourage exceptional customer service.
• Identified and communicated customer needs to supply chain capacity and quality teams.