Antwan Avance
South Bend,IN
Summary
Dynamic professional with extensive experience at Menards as a Production Worker and Forklift Driver, excelling in safety compliance and inventory management. Proven ability to enhance warehouse efficiency and resolve customer issues with empathy, fostering loyalty. Skilled in machine operation and committed to maintaining high-quality standards in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Production Worker/ Forklift Driver
Menards
02.2021 - 03.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Managed inventory levels to prevent production delays.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Increased warehouse efficiency by operating forklifts and pallet jacks safely and accurately.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Customer Service Representative
Hammes Notre Dame Book Store
04.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Answered questions from patrons and helped to find desired materials.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
Skills
- Forklift operation
- Inventory management
- Safety compliance
- Customer service
- Heavy lifting
- Machine operation
- Quality assurance
- Shipping and receiving
Timeline
Production Worker/ Forklift Driver
Menards
02.2021 - 03.2022
Customer Service Representative
Hammes Notre Dame Book Store
04.2019 - 03.2020
Similar Profiles
Jennifer KoslofskiJennifer Koslofski
Cashier/Service Desk at MenardsCashier/Service Desk at Menards
Hailey BrooksHailey Brooks
Hardware Assistant Manager at MenardsHardware Assistant Manager at Menards
BINYAM HABTEZGHIBINYAM HABTEZGHI
Stocker at MenardsStocker at Menards
Malachi McCannMalachi McCann
Sales Associate at MenardsSales Associate at Menards
Cayla HallCayla Hall
Frozen Food Manager at Martin’s SupermarketsFrozen Food Manager at Martin’s Supermarkets