Anu
Gurgaon
Summary
Result oriented with 2 year of experience in customer service, KYC, Saving account. Looking for job where i can implement my knowledge and grow up myself.
Overview
3
3
years of professional experience
Work History
AM HH
Idfc First Bank
Gurgaon
11.2023 - 11.2025
- Mainly responsible for Saving Account Opening/KYC/Credit Card/Life & General Insurance
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Helpdesk-Executive
Hitachi
Noida
10.2022 - 04.2023
- Mainly responsible for Resolving the Atm related breakdown queries.
- Aligning the service engineer for atm breakdown
- Preparing the report on daily basis whether the atm breakdown has been reloved or not.
- E-Mail to branch manager for Breakdown.
- Managed ticketing system to prioritize and resolve user requests efficiently.
- Communicated effectively with users to understand their technical needs clearly.
Education
B.COM -
MDU
FaridabadPGDFM -
IGNOU
FaridabadSkills
- Saving Account
- KYC compliance
- Customer service
- Technical support
- Problem solving
- Team collaboration
Extracurricular Activities
College Event, MDU
Hobbies and Interests
- Cooking & Watching Movies
- TV series
Personal Information
- Date of Birth: 09/03/99
- Nationality: Indian
Languages
- Hindi
- English
- Hindi
Languages
Hindi
First Language
English
Elementary
A2
Timeline
AM HH
Idfc First Bank
11.2023 - 11.2025
Helpdesk-Executive
Hitachi
10.2022 - 04.2023
B.COM -
MDU
PGDFM -
IGNOU