ANUSUYA G

VOICE PROCESS

• Executed daily outreach via calls to multiple leads.
  Utilized the Salestrail application for systematic quality monitoring.
  Implemented rigorous quality checks to enhance overall performance.
• Facilitated on-call discussions to highlight product capabilities and advantages.
  Delivered payment links promptly to streamline customer transactions.
  Utilized WhatsApp to send comprehensive product information and updates.
• Handled escalation calls focused on membership and personal training concerns.
  Processed membership transfers, refunds, and package adjustments for members.
  Engaged with tech team to manage activation and deactivation of memberships.
• conducting monthly feedback calls with all members enrolled in membership after one month as outlined by organization
• managing main inbound hotline for timely call responses and resolution
• Ensured customer retention through effective communication and issue resolution.
• Updated call documentation and CRM records meticulously to facilitate timely follow-up.
• Conducting 100 plus calls each day to secure 35 successful connections and finalize 5 payments through link sharing while sustaining a duration of 60 minutes for daily tasks