Anu Alexander
India
Summary
Dynamic and results-driven hospitality and finance professional with over 5 years of experience across the food service industry and accounting role in India and UK. Adept in team leadership, customer service, financial reporting , and compliance with health, safety and quality standards. Proven ability to train staff, manage inventory, and ensure operational efficiency. Seeking to leverage managerial and financial expertise to contribute effectively in a challenging role.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Supervisor
Nando's UK
Gloucester Road, London, United Kingdom
2023.01 - 2025.08
- Promoted from Nandoca to Buddy Trainer within six months based on performance, leadership, and strong alignment with Nando's values.
- Progressed into supervisor role, responsible for full shift leadership in a high-footfall tourist location.
- Coordinated with supervisors to ensure consistent service delivery and operational standards across shifts.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Led teams of 16-20 Nandocas per shift across extended 12-hour trading periods.
- Supported daily restaurant revenue of £9000-£12,000 while serving on an average of 500+ customers per day.
- Ensured consistent delivery of Nando's service standards and handled escalated customer issues.
- Chosen as the official restaurant representative to attend head office meetings on budgeting, financial performance, training, and operational planning.
- Acted as key contact for new menu launches, receiving launch manuals and delivering standard training to restaurant teams.
- Reported staff feedback and operational issues to the senior manager each week.
- Worked closely with management on stock control , cost management and waste reduction initiatives.
- Maintained full compliance with food safety legislation, health & safety standards, and internal Nando's policies.
Assistant accountant
Damira Dental Studios
London, united kingdom
2023.07 - 2023.12
- Ensured accuracy in financial reporting by promptly following up on bank reconciliations, enhancing reliability of financial data.
- Collaborated with team on annual forecasting efforts, improving accuracy of financial predictions and supporting strategic decision-making.
- Prepared financial reports for meetings, facilitating informed discussions about the firm's fiscal health.
- Developed and maintained financial reports to clearly communicate actual results, forecasted performance, and variances to plan, aiding strategic planning.
- Managed accounts payable and receivable records, ensuring timely financial reporting and facilitating effective cash flow management.
Housekeeping supervisor
Sun hotels Ltd
London, United kingdom
2021.09 - 2022.12
- Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.
- Handled guest requests, ensuring timely resolution to enhance guest satisfaction.
- Assisted housekeepers, improving overall efficiency and effectiveness of cleaning operations.
- Managed linen inventory to ensure timely availability for guest needs.
- Resolved guest complaints swiftly to maintain good customer relations and reputation.
Accountant
Agricultural co-operative society
Kollam, india
2019.10 - 2021.06
- Conducted financial audits to strengthen internal controls.
- Streamlined budgeting exercises for efficient financial planning.
- Managed payroll processing tasks, ensuring accuracy and compliance.
- Facilitated timely invoice payments through proactive follow-ups.
- Prepared monthly reports and handled bank transactions.
Education
Master's degree - Accounting and Finance
University of Greenwich
United Kingdom 2021.09 - 2023.06
Bachelor of Commerce - Co-operation
Kerala University
Thiruvananthapuram 2016.07 - 2019.05
Skills
- Communication skillsduling
- Budgeting and finance
- Cost-reduction strategies
- Health and Safety regulations
- Customer services excellence
- Employee training
- Staff development
- Team motivation
- Sales forecasting
- Leadership competence
- Conflict Resolution
- Leadership
- Time efficiency
Languages
English
Advanced
Tamil
Upper intermediate
Hindi
Upper intermediate (B2)
Malayalam
Native
Affiliations
- Cooking and baking
Certification
- Food safety level -2 (Nando's)
- Workplace First Aid Course
- Tally ERP9 with GST
- Entreprenurship Development
References
References available upon request.
Timeline
Assistant accountant
Damira Dental Studios
2023.07 - 2023.12
Supervisor
Nando's UK
2023.01 - 2025.08
Housekeeping supervisor
Sun hotels Ltd
2021.09 - 2022.12
Master's degree - Accounting and Finance
University of Greenwich
2021.09 - 2023.06
Accountant
Agricultural co-operative society
2019.10 - 2021.06
Bachelor of Commerce - Co-operation
Kerala University
2016.07 - 2019.05