Reading, Travel & Exploring, Fitness & Wellness
Anu Antony
Supervisor
Kerala
Summary
Dynamic professional eager to embrace a challenging role that leverages expertise while fostering continuous learning and development. Committed to contributing to a collaborative team environment that drives organizational growth and success. Passionate about achieving job satisfaction through meaningful contributions and seizing opportunities for professional advancement. Prepared to bring a proactive approach to problem-solving and innovation in pursuit of shared goals.
Overview
2
2
Languages
2
2
Certifications
17
17
years of professional experience
Work History
Warehouse Management
Sea Food Exporter
03.2022 - Current
- Managing and maintaining the organization and efficiency of a warehouse or store. Which includes receiving, storing and distributing goods, managing inventory, and ensuring a safe and organized work environment. And also play a crucial role in maintaining accurate records, coordinating with other teams, and adhering to safety regulations.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Leveraged knowledge of warehouse management systems to expedite processing of unloaded goods.
- Maintained accurate records of inbound and outbound shipments.
- Supported warehouse management by providing input on process improvements to increase productivity and reduce costs.
- Supported warehouse management initiatives by participating in regular audits of inventory levels and space allocation strategies.
- Boosted customer satisfaction rates by consistently meeting or exceeding shipping deadlines through efficient warehouse management practices.
System Service Engineer
Asha Bankers
04.2019 - 01.2022
- Tracked problematic system errors by implementing various user support tracking metrics.
- Diagnosed and resolved machine operation variations and equipment problems.
- Organized and directed maintenance shutdowns and startups.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Worked effectively in both independent and team environments to exceed IT goals.
IT Tech
GSL Telecom Services
04.2013 - 01.2019
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Ensured seamless software integration by thoroughly testing new applications prior to deployment across the organization.
- Conducted regular audits of IT equipment inventory, ensuring accurate documentation of assets and timely replacement or disposal as needed.
- Improved network security with the installation and configuration of firewalls, antivirus software, and intrusion detection systems.
- Maintained up-to-date knowledge on emerging technologies and industry trends, recommending appropriate solutions for implementation when necessary.
- Reduced downtime for critical systems by implementing efficient backup and recovery procedures.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Played a key role in technology refresh initiatives, evaluating potential upgrades or replacements and making recommendations based on cost-benefit analysis and compatibility with existing systems.
IT Technician
Marathon Oil
08.2015 - 04.2016
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Increased user satisfaction through development and implementation of user feedback system for IT services.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
System Service Engineer
Asha Bankers
01.2011 - 03.2013
- Tracked problematic system errors by implementing various user support tracking metrics.
- Diagnosed and resolved machine operation variations and equipment problems.
- Organized and directed maintenance shutdowns and startups.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Worked effectively in both independent and team environments to exceed IT goals.
System Service Engineer
Indicom Systems
11.2009 - 12.2010
- Worked effectively in both independent and team environments to exceed IT goals.
- Performed troubleshooting and maintenance of existing network systems.
- Maintained computer systems, installed and upgraded new systems.
- Effectively communicated with other system engineering personnel and senior executives on joint projects.
- Reduced troubleshooting time by creating comprehensive documentation on system configuration and setup processes.
- Increased client satisfaction with seamless installations, configurations, and customization of system components.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
System Operator
JMJ Centre for Computer Education
03.2009 - 09.2009
- 6 Months
- Maintained spreadsheets of data across multiple systems.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Generated reports covering details about data, system operation, and error monitoring.
Education
MCTS - Microsoft Certified Technology Specialist
Trinity
Trivandrum, India09.2011
Computer Hardware And Networking - Computer Hardware and Networking
Softtech
Trivandrum, India10.2009
Diploma - Desktop Publishing
Softtech
Trivandrum, India10.2009
Higher Secondary -
State Board of Examination
Kerala, India03.2007
SSLC -
Govt. Of Kerala
Kerala, India03.2005
Skills
Data Analysis
Certification
Microsoft Certified Technology Specialist: Windows 7, Configuration. Certification Number: D423-5501
Interests
Disclaimer
I hereby declare that the above-mentioned information is true and I bear the responsibility for the correctness of the above-mentioned particulars.
Anu Antony
DRIVING LICENCE
- Driving Licence: A2
- Driving Licence: B
Timeline
Warehouse Management
Sea Food Exporter
03.2022 - Current
System Service Engineer
Asha Bankers
04.2019 - 01.2022
IT Technician
Marathon Oil
08.2015 - 04.2016
IT Tech
GSL Telecom Services
04.2013 - 01.2019
System Service Engineer
Asha Bankers
01.2011 - 03.2013
System Service Engineer
Indicom Systems
11.2009 - 12.2010
System Operator
JMJ Centre for Computer Education
03.2009 - 09.2009
MCTS - Microsoft Certified Technology Specialist
Trinity
Computer Hardware And Networking - Computer Hardware and Networking
Softtech
Diploma - Desktop Publishing
Softtech
Higher Secondary -
State Board of Examination
SSLC -
Govt. Of Kerala