ANU BEDI

• Identified opportunities for improvement in existing business processes.
• Collaborated with other departments in the organization to develop strategic plans.
• Created reports summarizing progress against organizational goals and objectives.
• Implemented effective communication protocols between executives and staff members.
• Led initiatives to improve customer service levels throughout the organization.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Promoted the school to new parents, coordinated for school tours and events.

• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and addressed issues related to our courses and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of students & parents promptly and efficiently.
• Provided excellent service and attention to parents when face-to-face or through phone conversations.
• Maintained updated knowledge through continuing education and advanced training.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Handled Admissions at The Learning Club & Swadhyay Preschool
• English Phonics classes for Kids (Jolly Phonics, UK)
• Handwriting Certified Trainer by Write Right, a division of Mastermind Tutorials

Handled the team of Trainers & trained them about how to deal with Parents & Students

• Monitored staff performance and addressed issues.
• Updated Daily Admission Reports for MRIU & Manav Rachna International Schools.
• Coached, mentored and trained team members in order to improve their job performance.
• Trained employees on additional job positions to maintain coverage of roles.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Delegated work to staff, setting priorities and goals.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.