Anu Dhananjay
O2C SME Accenture
Bengaluru
Summary
Seeking job in an organization where I can grow in terms of knowledge, skills and attitude and put to an effective use of my analytical abilities and professional competence in the areas of ecommerce sector and to align self-development with organizational development.
Overview
5
5
years of professional experience
Work History
SME (Order management)
Accenture Solutions private limited
10.2019 - Current
- Currently working as SME (Order management) for the client Medtronic from 25th October 2019 to till date
- Interacting with client for new updates and cascading the same to the team in the form of training
- Processing the orders of Germany order management team, wherein we book the different types of customer orders such as EDI, GFAX, GHX, MMX, MDN by using SAP application
- Interacting with different teams such as pricing team, inventory team, disputes team, credit collections team, service and repairs team, returns team, when there are any discrepancies with the orders
- Making sure of completing orders on time with 100% maintaining quality according to the stipulated KPIs such as BROT, SDOE, UNCN
- Completing the orders on time and maintaining of 100% quality
- Attending the SME call for process updates and get clarifications with clients for the process improvements and rolling out all the updates to team
- Auditing orders on a daily basis, working on issue logs, BROT, SDOE, UNCN for all the team members
- Taking care of team received responses and asking agents to work on the same and complete all the orders without any delay
- Sending reports such as completion of orders, responses received, count of agent's completion orders, to the clients on hourly basis
- Training new users on the process updates and completing on the job training for new hires
- Involved in the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
- Responsible for process improvements and assist internal partners to drive them to completion and maintained records of day-to-day work by updating trackers to reflect work done
- Actively dive deep into a problem, perform 'Root Cause Analysis' and identify constraints to recommended a solution
- Actively troubleshoot and respond to issues that are caused by incorrect classification
- Drive process/system improvements basis ongoing trends/gaps identified and create adhoc operational reports, status updates on a need basis.
Accountant
Laxmi Industries
- Preparation, analysis and verification of accounting records and financial statements
- Maintain general ledger operations and invoicing
- Assist Chartered Accountant for tax payments and tax filings
- Audit, Process and pay vendor invoices in an accurate and timely manner
- Reconcile invoices to purchase orders and bill customers
- Resolve accounts payable and accounts receivable problems with vendors and customers
- Collect, categorize, calculate, verify and enter data to maintain accurate records in Excel and Tally
- Monitor and analyze budget variances
- Record and process employee expense reports
- Maintain properly every document, files etc
- Follow up banking transaction, payments, tax, vouchers, petty cash, financial report/per month
- Preparing monthly salary and maintaining records
- Coordinating and handling day-to-day queries of clients, if any
- Maintenance of day-to-day booking of expenses in cash vouchers, tally
- Maintain company's data records.
Office Executive
Baltic Testing India Pvt. Ltd. (Baltic Control India)
- Office administration - To follow up every matter neutrally
- Preparation of documents independently for company's registration, membership, accreditation
- Maintain properly every document, files etc
- Follow up all job orders and client's mails and maintain job register as per specific format
- Coordinating with clients for inspection schedule and deploying field inspectors for inspection
- Attended few field inspection as a Field Inspector and have checked products as per ISO 2859-1 standards
- Coordinating with Global colleagues and updating day-to-day activities
- Assisting accountant to follow up banking transactions, vendor payment, tax, vouchers, petty cash, commercial and financial reports/per month
- Independently searching Govt
- Tenders and preparing related documents promptly
- Maintaining Petty cash accounts and checking inspectors monthly expenses sheet with all supportive bills etc
- Preparation of Import/Export Pre-shipment inspection certificates and Inspection Reports as per specified formats
- Collecting specific documents - COO, Proformo Invoice, COA, etc from clients for preparing Inspection Certificate
- Authorized to issue Pre-shipment Inspection Certificate and Certificate of Inspection for Iran and Pakistan
- Invoicing to the clients as per specifies format and follow up for payment
- Preparing and maintaining ISO documents and ISO certification.
Education
M. Com, First Class -
Institute of Distance and Open Learning (IDOL), Mumbai University
T.Y.B.Com(Banking & Insurance), Second Class - undefined
Annasaheb Vartak College, Mumbai University
HSC, First Class - undefined
Vidya Vikasini English High School, Mumbai University
SSC, First Class - undefined
Vidya Vikasini English High School, Mumbai University
Skills
Accounting, Accounting records, Accounts payable, Accounts receivable, Auditing, ledger, MMX, Collections, Operations, NSDC (Banking Course), Tally ERP 9, SAP, MS OFFICE suit, Windows 10, MacOS
Accomplishments
- Appointed as Asst. Management Representative for ISO 9001:2015 at Baltic Control India.
- Received 1st Prize for Group Presentation during Graduation.
Areas Of Interest
E-Commerce
Activities
Participated in various Caroms and Badminton competitions (Gold Medalist during academic years).
Personal Information
- Date of Birth: 03/18/94
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Namesignature
Anu Dhananjay
Languages
English
Hindi
Malayalam
Marathi
Disclaimer
I hereby affirm that all the information mentioned above is true to the best of my Knowledge.
Timeline
SME (Order management)
Accenture Solutions private limited
10.2019 - Current
Accountant
Laxmi Industries
Office Executive
Baltic Testing India Pvt. Ltd. (Baltic Control India)
M. Com, First Class -
Institute of Distance and Open Learning (IDOL), Mumbai University
T.Y.B.Com(Banking & Insurance), Second Class - undefined
Annasaheb Vartak College, Mumbai University
HSC, First Class - undefined
Vidya Vikasini English High School, Mumbai University
SSC, First Class - undefined
Vidya Vikasini English High School, Mumbai University
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