Anu Madhusoodanan Pillai Snehalatha
Thiruvananthapuram
Summary
Results-driven IT professional with 12+ years of experience spanning software development, technical leadership, project delivery, and IT service management. Strong background in PHP-based enterprise applications with proven expertise in Agile/Scrum delivery, ITIL processes, stakeholder management, and service governance. Experienced in bridging business requirements with technical execution while ensuring operational stability and quality delivery.
Overview
15
15
years of professional experience
Work History
Senior Analyst / Service Delivery Lead
Accenture Solutions Pvt Ltd
Thiruvanathapuram
09.2024 - Current
- Owned end-to-end service delivery and operational governance for enterprise applications, aligned with IT service management practices
- Provided technical oversight for PHP-based applications, ensuring performance and stability.
- Led major incident (P1/P2), change, and problem management activities.
- Facilitated Agile ceremonies and coordinated sprint execution.
- Partnered with development teams on defect prioritization, code fix validation, and release readiness.
- Supported deployment and cutover activities with post-release verification.
- Acted as primary stakeholder contact providing executive-level updates.
- POC for Employee Engagement and Rewards & Recognition initiatives.
Systems Specialist / Service Delivery Lead
Allianz Technology SE
Thiruvananthapuram
07.2020 - 09.2024
- Led service delivery for mission-critical insurance platforms in a 24x7 environment.
- Supported custom PHP/Yii2 applications across B2B and B2C portals.
- Acted as technical escalation point for application, database, and batch job issues.
- Governed change, release, and deployment activities ensuring operational readiness.
- Collaborated with development teams on enhancements, bug fixes, and performance improvements.
- Delivered executive communication during high-impact incidents.
- POC for Employee Engagement, Rewards & Recognition, CSR, and AES initiatives.
Senior Software Engineer / Technical Lead
Velosit Software
Thiruvananthapuram
10.2019 - 07.2020
- Led end-to-end development of enterprise web applications using Laravel, PHP, ExtJS, MySQL, and MSSQL.
- Designed application modules, REST APIs, and database schemas.
- Managed timelines and ensured on-time delivery of client projects.
- Conducted code reviews and mentored junior developers.
- Worked directly with clients to gather requirements and translate them into technical solutions.
- Handled deployments and provided post-production support.
Software Engineer / Team Lead
Veristics Networks Pvt Ltd
Thiruvananthapuram
05.2017 - 10.2019
- Developed and maintained bulk SMS and messaging platforms using PHP, MySQL, and MSSQL.
- Architected messaging workflows, delivery tracking, and reporting modules.
- Managed a development team and ensured adherence to coding standards.
- Acted as the primary interface between clients and development teams.
- Handled production support, feature enhancements, and defect resolution.
Junior Software Engineer
Tngicube Resources Technology Pvt Ltd
Thiruvananthapuram
07.2011 - 09.2014
- Contributed to development of Alertbox Bulk SMS Portal using PHP, MySQL, and MSSQL.
- Assisted in backend logic, UI components, and database queries.
- Supported testing, debugging, and production issue resolution.
- Prepared technical documentation and user manuals.
- Gained hands-on experience across the full software development lifecycle.
Education
Bachelor - Computer Applications Development
Capital University
Jharkhad09-2021
Skills
- Change Management (Standard, Normal, Emergency Changes)
- ITIL Process Governance (Incident, Problem, Release)
- CAB Coordination & Change Approval Process
- Risk Assessment & Impact Analysis
- Release & Deployment Governance
- ServiceNow & JIRA
- SLA/KPI Monitoring & Reporting
- Stakeholder Communication
- Agile & Scrum Collaboration
- Team Leadership & Mentoring
- CI/CD Oversight
- PHP
- Laravel
- Yii2
- APIs
- MySQL
- MSSQL
- ExtJS
Projects
- Alertbox - Bulk SMS Portal (PHP, MySQL, MSSQL)
- XpressSMS - Bulk SMS Portal (PHP, MySQL, MSSQL)
- Tracker - HR Management System (Laravel, PHP, MySQL)
- Vellnez Med - Healthcare Management System (ExtJS, Laravel, MSSQL, MySQL, AWS Lambda)
- Grocery Management System - Supermarket Operations (ExtJS, Laravel, MSSQL, MySQL)
- Gravy - Travel Insurance Portal, Thailand (Yii2, PHP, MySQL, JavaScript)
- Agapartner - Travel Insurance Portal (Yii2, PHP, MySQL, JavaScript)
- Aga24h - B2C Travel Insurance Portal (Yii2, PHP, MySQL, JavaScript, WordPress)
- TPA Local - Health Insurance Portal (Yii2, PHP, MSSQL, ETL Jobs, Python & .NET scripts)
Certifications And Learning
Reinvention with Agentic AI Learning Program, Accenture, Powered in part by Stanford University's Human-Centered AI (HAI)
AWARDS & RECOGNITION
- Accenture – Star Award for leadership and delivery excellence
- Accenture – Ace Award (Exp 10|10)
- Allianz Technology – Nakshatra Award for operational excellence
- Rewards & Recognition POC – Accenture & Allianz Technology
Languages
English
Upper Intermediate
B2
Malayalam
Proficient
C2
German
Beginner
A1
Tamil
Elementary
A2
Hindi
Beginner
A1
Timeline
Senior Analyst / Service Delivery Lead
Accenture Solutions Pvt Ltd
09.2024 - Current
Systems Specialist / Service Delivery Lead
Allianz Technology SE
07.2020 - 09.2024
Senior Software Engineer / Technical Lead
Velosit Software
10.2019 - 07.2020
Software Engineer / Team Lead
Veristics Networks Pvt Ltd
05.2017 - 10.2019
Junior Software Engineer
Tngicube Resources Technology Pvt Ltd
07.2011 - 09.2014
Bachelor - Computer Applications Development
Capital University