Anu Pillai

Suitemed IMS: Intelligent Medical Software (IMS) is an all in one EHR, practice management and billing software.

• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Verify and test the module before delivering to the client.
• Manage multiple departments: technical, billing and also coordinate with sales team from time to time.
• Successfully worked in partnership with vendors, 3rd parties and development teams to manage customer and partner expectations which helped to implement final product correctly and increase customer satisfaction.
• Approach and persuade existing clients for new ad-on modules to increase the recurring revenue for the organisation.
• Work parallel with BA team (Business Analysis) to constantly work on upgrading PMS to be in line with new technologies.

CPC /PCFPlus: Comprehensive Primary Care Plus (CPC+) and Primary Care First (PCF) is a national advanced primary care medical home model that aims to strengthen primary care through regionally-based multi-payer payment reform and care delivery transformation.

• Managed Comprehensive Primary Care project of 46 Clients.
• Create project plan, Conduct training and education to providers and staff via teleconference.
• Mentored new employees and supervise their work to evaluate strength, weakness and competencies.
• Develop strong customer/client relationships.
• Work closely with CPC implementation team on developing the skills to train and implement various modules.
• Establish mapping plans for different EHR to retrieve reports to meet CMS requirement.

Ezdispensing: Provides no hassle turn-key service to develop and operate in-office dispensing for medical practices.

• Credentialing & Contracting - Enrolment with obtaining in-office pharmacy license and Credentialing with PBMs.
• Manage and train clients on Web based software that is used to adjudicate pharmacy reimbursements in real time online and dispense medications.
• Accomplished multiple tasks within established timeframes.
• Manage Inventory Management services as well as pre-screening of patients on the schedule to see which patients are eligible to receive which medication.
• Communication with PBMs & Vendors.
• Assist in Enhancement and Construction of appropriate intake forms, questions and exam notes for chronic pain patients.

Universal Software Provide affordable jail EMR and juvenile EMR services. Uniek EMR administer a full service EMR built specifically for correctional facilities to facilitate the creation and organization of inmate medical records.

• Gather existing work flow designs, perform process re-engineering functions and implementations, along with training end users.
• Regular meetings with client to go over the development and Implementation.
• Requirement documentation on version release and help manuals.
• Understand dependencies, foresee the level of impact to the micro level and communicate to the development team.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver them in timely manner.

• To understand, review and analyze the client’s requirement for Implementation of the EMR.
• Work with End-User and internal technical support& development team to ensure the product is tailored to the client’s needs.
• Monitor and co-ordinate for the Training Sessions along with the feedbacks to ensure client’s employees are able to get full functionality and utility from the product.
• Connect practices to an array of internal and external resources on quality improvement, privacy and security compliance, meaningful use of health IT and other topics as needed.
• Assist internal staff and office managers at client end with transition to production and initial go live.
• Plan and schedule project/team deliverables, goals, and milestones.
• Providing help and advice to customers using our products or services.
• Lead the planning and implementation of all the product upgrades.

Accurate Diagnostic Labs is a CLIA certified regional company that participates in the CAP proficiency programs operating on a principle of service designed around the needs of practice and exceeding industry standards.

• Promptly responded to general inquiries from members, staff and clients via emails, mails and fax.
• Answered multi-line phones and used active listening skills to assess client's issues and challenges.
• Created training manuals targeted at resolving even the most difficult customer issues.
• Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.

• Developed interesting course plans to meet academic, intellectual and social needs of students.
• Conducted and trained students on various national level exams which enriched students capability of logical and intellectual skills.
• Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
• Developed, administered and corrected tests and quizzes in a timely manner.
• Combined discipline plan with effective measures and various lesson plans to increase concentration, participation and progress student accountability.