Anu Radha
Gurugram
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
Work History
Customer Experience Specialist
Better
12.2021 - 08.2023
- Developed training materials to educate staff on best practices for providing exceptional customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Utilized CRM software to track interactions with customers, ensuring accurate records for future reference or dispute resolution purposes.
Relationship Manager
PNB MetLife India Insurance Co. Ltd
03.2019 - 02.2020
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Associate Agency Development Manager
Max Life Insurance Company Limited
12.2016 - 12.2017
- Provided comprehensive training for new agents, ensuring a strong foundation for success in the field.
- Enhanced agency performance by developing and implementing strategic growth plans.
- Evaluated sales data regularly to monitor progress toward established goals, adjusting strategies as necessary based on findings.
Sales Executive
Hotel Haut Monde by PI Hotels & Resorts
06.2016 - 12.2016
- Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education
Bachelor of Education - BEd, Secondary Education and Teaching -
Maharshi Dayanand University Rohtak
01.2017 - 04.2019
Master of Arts - MA, English Language and Literature, General -
Maharshi Dayanand University Rohtak
01.2013 - 04.2015
Bachelor of Science - BS, Science - undefined
Maharshi Dayanand University Rohtak
01.2010 - 04.2013
Senior Secondary Education, Science - undefined
DAV Public School Mahendergarh
01.2009 - 04.2010
Skills
Decision-Makingundefined
Certification
Certificate of Participation - APTECH Computer Education, 151441
Accomplishments
- Awarded with Dronacharya Certificate for maintaining and producing a fabulous team in May month.
- Awarded with Star of the Month Certificate for the month of June for achieving 100% MFYP.
- Was added in Promotee's Club of North1 zone of company by Zone Vice President.
- Was given special shout out by the team for handling a 120 pack corporate event.
Awards
- Participation Certificate - Maharshi Dayanand University Feb 2011
- Participation Certificate - Maharshi Dayanand University Nov 2014
- Certification of Merit - Maharshi Dayanand University Nov 2014
- Member of Promotee's Club - Max Life Insurance Company Limited Jan 2017
- Dronacharya Certificate - Max Life Insurance Company Limited May 2017
- Star of The Month - Max Life Insurance Company Limited Jun 2017
Timeline
Customer Experience Specialist
Better
12.2021 - 08.2023
Relationship Manager
PNB MetLife India Insurance Co. Ltd
03.2019 - 02.2020
Bachelor of Education - BEd, Secondary Education and Teaching -
Maharshi Dayanand University Rohtak
01.2017 - 04.2019
Associate Agency Development Manager
Max Life Insurance Company Limited
12.2016 - 12.2017
Sales Executive
Hotel Haut Monde by PI Hotels & Resorts
06.2016 - 12.2016
Master of Arts - MA, English Language and Literature, General -
Maharshi Dayanand University Rohtak
01.2013 - 04.2015
Bachelor of Science - BS, Science - undefined
Maharshi Dayanand University Rohtak
01.2010 - 04.2013
Senior Secondary Education, Science - undefined
DAV Public School Mahendergarh
01.2009 - 04.2010
Certificate of Participation - APTECH Computer Education, 151441
Diploma in Computer Application - Alma Computer Education, 985777
Haryana Government Teaching Eligibility Test - Board of School Education Haryana
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