Summary
Overview
Work History
Education
Skills
Date of Birth
Languages
Awards
References
Hobbies and Interests
Area Of Preference
Timeline
Generic
Anu Raj

Anu Raj

Pernem

Summary

Dynamic training and operations leader with extensive experience at Dominos Pizza, excelling in quality management and operational efficiency. Proven track record in developing impactful training programs and optimizing staff performance. Adept at staff scheduling and fostering team collaboration, driving significant improvements in service delivery and guest satisfaction.

Overview

18
18
years of professional experience

Work History

Senior Executive Training

Dominos Pizza
Goa and Karnataka
01.2015 - Current
  • Developed training programs for New team Members and Managers.
  • Content creation.
  • Course Training and Workshop Handling.
  • Quality Management
  • Team Building
  • Hiring, Recruitment, Induction, and orientation.
  • New Product Launch and Training.
  • Operational Efficiency.
  • P&L
  • Audit and Inventory Management.
  • On-the-Job Training

Senior Assistant Manager

Dominos Pizza
03.2014 - 01.2015
  • Oversaw Daily operations to ensure efficient service and High quality food delivery.
  • Managed staff scheduling and training programs to optimize staff performance.
  • Inventory management and Food Cost control
  • Restaurant Profitability
  • Customer Service and Guest Satisfaction
  • Create Brand Awareness
  • Sales building
  • Team leading and people practice
  • Streamlined operational process to improve efficiency and reduce service time.
  • Staff scheduling.
  • Administrative Duties
  • Team training
  • Processing Payrolls
  • Ensured compliance with company policies.
  • Scheduling, ordering, and intending; stock/material management.
  • Daily Sales Reports.
  • Cash and expense management.

Café Manager

Café Coffee Day
12.2011 - 12.2013
  • Manage Daily Operations
  • Food cost control.
  • Prepare P&L statement.
  • Customer Relation and Service
  • Achieve budgetary goals by increasing sales and monitoring financial performance
  • Staff Scheduling, Training and quality management
  • Quality Management
  • Reconsiled Daily sales, counting cash registers and resolving discrepancies
  • Inventory management and Indending
  • Maintain QSCV at all times
  • Ensured compliance with SOP's, Health and Safety regulations

Second Assistant Manager

Hardcastle Restaurants Private Limited
Bangalore
06.2010 - 12.2011
  • Handled systems like People Practices, Training, Safety and Security, Food Safety, Scheduling, Inventory Management
  • Managed Daily Restaurant operations and staff performance
  • Coordinated employee schedules to ensure adequate staffing.
  • Ordering
  • Training new employees on company policies
  • Generated reports detailing sales trends and other relevant data for management review.
  • Perform periodic audits to verify the accuracy of financial documents.
  • Cash handling and banking deposit.
  • Assist with development and training of staff
  • Coordinate promotional activities to promote sales
  • Maintain employee attendance and Payroll information
  • Resolve customer complaints in a timely manner.
  • Monitored compliance with SOP's and other Health and Safety regulations
  • Maintain QSCV

HOT (Hotel Operations Trainee)

ITC Royal Gardenia
01.2010 - 11.2010
  • Assisted in daily operations and maintained service standards at luxury hotel.
  • Coordinated with various departments to ensure smooth workflow and guest satisfaction.
  • Supported inventory management by tracking supplies and placing orders as needed.
  • Handled guest inquiries and resolved issues promptly to enhance customer experience.
  • Participated in team meetings to discuss operational improvements and best practices.
  • Monitored cleanliness and organization of guest areas to uphold hotel standards.
  • Trained new staff on operational procedures and customer service expectations.
  • Performed data entry tasks accurately and efficiently.
  • Developed a comprehensive database of operational metrics used to track performance over time.

Industrial Exposure Training

The Goa India Marriott
Miramar
05.2007 - 10.2007
  • Assisted in daily operations of front desk and guest services.
  • Managed reservations using hotel management software and systems.
  • Supported housekeeping team in maintaining cleanliness and organization.
  • Coordinated with kitchen staff to ensure timely meal service for guests.
  • Communicated guest needs effectively to enhance overall satisfaction.
  • Organized events and activities for guests during their stay.
  • Provided administrative support to management, including scheduling and filing.
  • Maintained accurate records of all activities performed throughout internship period.

Education

Bsc - Hospitality And Hotel Administration

The Institute of Hotel Management and Catering Technology
Kovalam, Trivandrum
01.2009

12th Standard - Science Group

Infant Jesus Anglo Indian Higher Secondary School
Tangasseri, Kollam
01.2006

10th Standard -

Preshitha Matha School
Mangad, Quilon
01.2003

Skills

  • Quality management
  • Operational efficiency
  • New product training
  • Workshop facilitation
  • Training program development
  • Customer relationship management
  • Team leadership
  • Employee mentoring
  • Organizational development
  • Learning management systems
  • Inventory control
  • Performance evaluation
  • Executive coaching
  • Blended learning
  • Operations management
  • Task prioritization
  • Employee retention strategies
  • Database management
  • Training method development
  • Online training
  • Documentation and recordkeeping
  • Workplace safety training
  • Develop training programs
  • Quality assurance
  • Orientation and onboarding
  • Employee interviewing
  • Training materials development
  • Multitasking capacity

Date of Birth

 01/04/89

Languages

  • English
  • Malayalam
  • Hindi
  • Tamil

Awards

  • Completed the Advanced Shift Management Course with Second highest marks.
  • Awarded as the Best Performing Candidate during the Basic Shift Management Course.
  • Hostel Mess Committee Manager 2008-2009.
  • Award for excellence in attendance (2008-2009).
  • Student Facilitator 2008-2009.
  • Food And Beverage Service Co-Ordinator For The Theme Dinner 'Iftar-E-Malabari' In The Year 2007.
  • Member Of The Ethnic Kerala Stall At Fandango 2008 which won the award for the Best Décor and Second Runner Up for the Best Stall.
  • Member Of The Mocktail Stall At The Fandango 2007 which won the award for Second Best Stall.
  • Second Best Stall For Value Of Money.
  • Special Prize From Hotel South Park For Best Team Work And Hygiene.
  • Member Of The ‘Green Team’ For an Environment Friendly Campus Of The Institute 2006-09.
  • Captain Of The Red House Who Won The Overall Champion Ship In School During The Year 2003-2004.
  • Represented School At Icse Inter School Sports Meet (State Level) During The Year 2002.
  • Participated In The Sports Meet And Youth Festival In The School And College Level.
  • Black Belt Karate 1st Dan.

References

  • Mr. Suhas Vijay, Delivery Station Manager, Amazon, Bangalore, 09986998688
  • Mr. Kunal Vaidya, Manager Training, Dominos Pizza, Goa, +91-9764577973

Hobbies and Interests

  • Gardening
  • Playing Chess
  • Playing Cricket
  • Swimming

Area Of Preference

  • Training and Guest service
  • Food and Beverage Operations
  • Inventory management
  • Logistics

Timeline

Senior Executive Training

Dominos Pizza
01.2015 - Current

Senior Assistant Manager

Dominos Pizza
03.2014 - 01.2015

Café Manager

Café Coffee Day
12.2011 - 12.2013

Second Assistant Manager

Hardcastle Restaurants Private Limited
06.2010 - 12.2011

HOT (Hotel Operations Trainee)

ITC Royal Gardenia
01.2010 - 11.2010

Industrial Exposure Training

The Goa India Marriott
05.2007 - 10.2007

Bsc - Hospitality And Hotel Administration

The Institute of Hotel Management and Catering Technology

12th Standard - Science Group

Infant Jesus Anglo Indian Higher Secondary School

10th Standard -

Preshitha Matha School

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Anu Raj