Anu R Krishnan
Regional Head – Validation Operations
Bangalore
Summary
Dynamic and results-oriented professional with a proven track record at LIVSPACE, adept in strategic planning and market research. Excelled in driving revenue growth and client retention through effective sales leadership and teamwork. Skilled in complex project negotiations and cost planning, achieving significant market penetration and fostering collaborative success.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
5
5
Languages
Work History
Regional Head Validation Operations
Livspace
04.2025 - Current
- Driving $1M+ in revenue with process-focused operations
- Improved regional performance by implementing strategic sales initiatives and effective team management.
- Reducing rework and TAT through quality metrics and cross-functional collaboration
- Conducted regular performance reviews, setting clear expectations and supporting employee development initiatives.
- Enhanced client satisfaction by addressing concerns promptly, resolving issues efficiently with tailored solutions.
Territory Manager Validation Ops
LIVSPACE
08.2022 - 03.2025
- Company Overview: Home Interiors Design E Commerce Pvt Ltd | Bangalore, India
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Supported sales team members to drive growth and development
- Accomplishes department objectives by managing staff; planning and evaluating department activities
- Ensures a safe, secure, and legal work environment
- Develops personal growth opportunities
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results
- Vendor Negotiations and PR approval
- Contributes to team effort by accomplishing related results as needed
- Home Interiors Design E Commerce Pvt Ltd | Bangalore, India
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
Area Manager - Sales & Ops
LIVSPACE
04.2022 - 07.2022
- Company Overview: Home Interiors Design E Commerce Pvt Ltd | Kolkata
- Monitored sales team performance and provided effective training to help each reach targets
- Conducted field rides with sales personnel to provide in-the-field coaching and training
- Penetrated new markets by investigating competitor products, services and trends
- Conducted onboarding process for newly assigned accounts, communicating customer needs and expectations to sales team
- Led, coached and developed employees to achieve sales goals
- Resolved customer complaints regarding sales and service
- Managed crisis situations, minimizing impact on operations and customer perception.
- Home Interiors Design E Commerce Pvt Ltd | Kolkata
Technical Consultant - Xpert
LIVSPACE
08.2020 - 03.2022
- Company Overview: Home Interiors Design E Commerce Pvt Ltd | Bangalore, India
- Prepared accurate and concise reports, conveying progress, issues and solutions
- Developed and implemented new procedures to facilitate business growth
- Provided consultation and technical support to clients regarding Products
- Participated in training and managing new hires to bring new team members up to speed
- Identified needs of customers promptly and efficiently
- Maintained positive working relationship with fellow staff and management
- Set specific goals for projects to measure progress and evaluate end results
- Managed multiple projects concurrently, ensuring timely delivery and meeting client expectations.
- Prepared tender documents, including bills of quantities and contracts.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Planned and executed strategies to increase business and drive profit growth.
- Home Interiors Design E Commerce Pvt Ltd | Bangalore, India
Quantity Surveyor
LIVSPACE
12.2018 - 07.2020
- Company Overview: Home Interiors Design E Commerce Pvt Ltd | Bangalore, India
- Communicated with contractors and subcontractors on behalf of company to evaluate quality of contract pricing negotiations and report findings to company executives
- Implemented cost validation processes to effectively manage cost auditing and validation for average 180+ projects yearly
- Prepared estimates to use in vendor or subcontractor selection
- Prepared estimates used by management for planning, budgeting and scheduling work
- Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project
- Consulted with clients, vendors or architects to make estimates and resolve conflicts
- Home Interiors Design E Commerce Pvt Ltd | Bangalore, India
Cost Manager
OFQIS Interiors & Developers Pvt Ltd
03.2016 - 11.2018
- Built and established strong partnerships with teams, vendors and contractors
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction
- Led meetings with internal team members, consultants and contractors
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget
- Prepared cost estimates for projects of varying sizes
- Drove continuous improvement of project delivery process by providing strong leadership
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress
- Evaluated supplier quotations and negotiated favorable contract terms to reduce overall costs.
- Consulted with clients, vendors, personnel in other departments and construction foremen to discuss and formulate estimates and resolve issues.
- Supported senior management in strategic planning efforts by providing timely and reliable cost information.
- Updated and improved cost estimates based on feedback from engineers, architects, and contractors.
Civil Engineer
Spike Contracting LLC
04.2014 - 02.2016
- Supervised execution of contracts and prepared invoices for projects
- Worked alongside project engineers to document site inspection findings for integration into construction plans and designs
- Inspected plans and existing sites for compliance with civil codes relating to grading and drainage of paved surfaces
- Projected budgets for engineering projects to provide cost estimates and feasibility data
- Responded to contractor RFIs for various types of operations
- Implemented safety and accident prevention programs prior to start of each project, conducting tailgate meetings daily
- Reviewed bid proposals from contractors for accuracy in pricing materials labor requirements.
- Assisted with selection of project vendors and subcontractors by comparing estimates against bids.
- Oversaw procurement by reviewing, approving and reconciling charges.
- Utilized computer software programs such as AutoCAD or Revit for producing drawings or quantity takeoffs when needed.
- Collaborated with architects, engineers, and other stakeholders to optimize cost management processes.
Asst. Project Manager
Thoppil Contractors India Pvt ltd
07.2012 - 03.2014
- Maintained close connection with project personnel to quickly identify and resolve problems
- Conducted meetings and prepared reports to communicate project status with internal and external stakeholders
- Provided financial support by preparing invoices and estimates for projects
- Submitted project deliverables to clients, consistently adhering to quality standards
Education
Bachelor of Engineering - Civil Engineering
Anna University Chennai
Chennai, IndiaSkills
Strategic planning
Accomplishments
- Successfully generated over $1 million in revenue by leading validation operations across 5 states and 11 cities in South India, ensuring process compliance and cost control.
- Promoted from Area Manager to Territory Manager in less than 6 months
- Consistently maintained high customer satisfaction ratings
- Recognized as Employee of the Month in 2023-01-01 (Pan India level) for outstanding performance and team contributions
- Exceeded sales goals by average of 10% in 2022-2023
Timeline
Regional Head Validation Operations
Livspace
04.2025 - Current
Territory Manager Validation Ops
LIVSPACE
08.2022 - 03.2025
Area Manager - Sales & Ops
LIVSPACE
04.2022 - 07.2022
Technical Consultant - Xpert
LIVSPACE
08.2020 - 03.2022
Quantity Surveyor
LIVSPACE
12.2018 - 07.2020
Cost Manager
OFQIS Interiors & Developers Pvt Ltd
03.2016 - 11.2018
Civil Engineer
Spike Contracting LLC
04.2014 - 02.2016
Asst. Project Manager
Thoppil Contractors India Pvt ltd
07.2012 - 03.2014
Bachelor of Engineering - Civil Engineering
Anna University Chennai
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