Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Personal Information
Timeline
Generic

ANU S

Coimbatore

Summary

I am a seasoned Technology Service Engineer with a proven track record at Walmart Global Tech and Infosys, enhancing customer satisfaction and resolving over 2.5 million user issues. With expertise in technical support and major incident management, I excel in operational support and team development. My skills in SQL and effective communication significantly contribute to minimizing downtime and improving service delivery

Overview

7
7
years of professional experience

Work History

Technology Service Engineer III

Walmart Global Tech
Chennai
10.2022 - Current
  • Company Overview: Walmart Global Tech specializes in providing technology solutions to enhance the retail experience
  • Worked in Java Application – Ulearn for Walmart Associates over 2.5 Million Users
  • L2 Support for handling incident requests through ServiceNow
  • Managed critical/high priority Jira requests/incidents
  • Monitored job and application performance using various tools like Airflow, Grafana, Splunk
  • Initiated bridge calls with business and vendors for P1 and P2 issues
  • Provided weekly reports and presented new dashboards created in ServiceNow to clients
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions
  • Provided comprehensive training to junior engineers
  • Developed and maintained knowledge of applications and industry activity
  • Engaged in first-level support for routine customer support and troubleshooting
  • Assisted in creating user manuals and documentation for maintenance tasks
  • Walmart Global Tech specializes in providing technology solutions to enhance the retail experience

Software Support Engineer III

Walmart Global Tech
Chennai
01.2022 - 10.2022
  • Company Overview: Walmart Global Tech specializes in providing technology solutions to enhance the retail experience
  • Expedited issue resolution with thorough testing and analysis before escalating to development
  • Provided professional support for Java Based Application and promptly resolved software issues
  • Developed customized training materials for end-user proficiency
  • Maintained SLA's and ensured on-time resolution without reopen tickets
  • Monitored and triggered Java application-related jobs using tools like Airflow, Putty and Filezilla
  • Walmart Global Tech specializes in providing technology solutions to enhance the retail experience

System Engineer

Infosys
Chennai
01.2018 - 01.2022
  • Company Overview: Infosys is a multinational corporation that provides business consulting, information technology, and outsourcing services
  • Resolved issues with knowledgeable support and quality service
  • Worked with GLMS – Global Learning Management System) – PROD
  • Handled daily incidents raised by application users
  • Identified problems proactively through incident/alert trend analysis
  • Conducted testing in lower environments to find root causes
  • Monitored ticketing tools and responded to customer emails
  • Resolved complex technical issues through effective problem-solving techniques
  • Reduced downtime for critical systems through proactive monitoring
  • Provided expert support for end-users, ensuring optimal system performance
  • Created comprehensive documentation for system configurations and best practices
  • Infosys is a multinational corporation that provides business consulting, information technology, and outsourcing services

Education

Bachelor Of Computer Applications -

Bharathiyar University
Coimbatore
05.2017

Skills

  • Airflow
  • CSS
  • Filezilla
  • Grafana
  • HTML
  • JIRA
  • LMS
  • Moodle
  • PuTTY
  • ServiceNow
  • Splunk
  • SQL
  • Linux
  • Java

Accomplishments

  • Client Appreciation: Being a top contributor in resolving incidents with no reopen tickets
  • Unit Level INSTA Award: Recognized for excellence in coordination among the team
  • Most Valuable Player in JL3'2019 Event: Awarded for significant contributions at Infosys

Personal Information

Title: Technology Service Engineer III

Timeline

Technology Service Engineer III

Walmart Global Tech
10.2022 - Current

Software Support Engineer III

Walmart Global Tech
01.2022 - 10.2022

System Engineer

Infosys
01.2018 - 01.2022

Bachelor Of Computer Applications -

Bharathiyar University

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