Anu Saini
Gurugram
Summary
Experienced supply chain specialist with 8+ years in logistics and order management, focusing on EMEA, APAC, and India markets. Demonstrated success in order-to-cash processes across diverse manufacturing industries such as pharmaceuticals and automotive. Strong skills in SAP ERP and lean methodologies, with extensive involvement in international projects. Committed to maintaining operational excellence and improving customer satisfaction through strategic initiatives.
Overview
9
9
years of professional experience
Work History
Lead Process Excellence
CORNING INDIA PVT. LTD
Gurugram
12.2025 - Current
- Drove process standardization through SharePoint optimization and automation of repetitive tasks using Power Automate and Microsoft 365 Copilot, resulting in streamlined operations.
- Monitor and drive key performance indicators (KPIs) such as OTIF, order accuracy, and customer satisfaction, implementing continuous improvement initiatives.
- Oversee order processing, shipment coordination, and delivery tracking while maintaining compliance with committed timelines and service level agreements (SLAs).
- Manage end-to-end order management and logistics operations across the Asia Pacific and Middle East regions, ensuring timely and accurate order fulfillment.
- Collaborated with global stakeholders, vendors, and logistics partners to optimize supply chain execution, enhancing customer satisfaction.
- Played a key role in establishing and managing MEA operations, including customer/vendor setup, CMS and MDM maintenance, while ensuring trade compliance and adherence to regional customs regulations.
- Functioned as a key liaison between customers, sales, commercial, and supply chain teams, promoting clear communication and resolving issues effectively.
- Managed customer escalations and complex order scenarios proactively, ensuring high service levels and fostering strong customer relationships.
Senior Executive
CENTRIENT PHARMACEUTICALS (INDIA) PRIVATE LIMITED
Gurugram
12.2023 - 12.2025
- Led end-to-end Order-to-Cash (O2C) operations for the EMENA region, ensuring high service levels across multiple markets.
- Achieved OTIF performance of 95%+, enhancing customer satisfaction and service reliability.
- Improved order processing accuracy to 98%+ by strengthening PO validation and order entry controls.
- Optimized dispatch planning and logistics coordination, reducing shipment delays by ~20% and improving on-time deliveries.
- Managed international freight operations (FCL/LCL), improving booking efficiency and reducing lead times by ~10-15%.
- Ensured 100% compliance in export/import documentation (Invoice, COO, AWB/BL, COA, Insurance, etc.) and Letter of Credit (LC) processes.
- Mitigated risks from port congestion, delays, and cold chain logistics, reducing temperature excursion incidents.
- Published and analyzed Open Order Reports and revenue dashboards, supporting weekly, monthly, and quarterly business reviews.
- Led cross-functional control tower governance, enhancing visibility and facilitating informed decision-making across supply chain operations.
- Managed FCA Incoterms operations, ensuring clear ownership of freight, risk transfer, and intercompany handovers.
- Managed 5 FTE team, boosting productivity by 15-20% through KPI tracking and coaching.
- Mentored and developed team members, resulting in improved engagement and reduced process errors.
Process Lead
HONEYWELL INTERNATIONAL (INDIA) PRIVATE LIMITED
Gurugram
08.2021 - 12.2023
- Managed order fulfilment and customer communication, resolving escalations and providing timely updates on procurement and urgent requirements to enhance customer satisfaction.
- Drove core KPIs including CSAT, Case Closure (SFDC), Revenue, and Order Booking SLA, ensuring consistent service performance.
- Led case management via Salesforce (SFDC) aligned to SLA and customer tiering.
- Coordinated with Sales, Finance, and Operations on revenue, pricing, and business queries to ensure alignment and support decision-making.
- Supported global intercompany order fulfilment and logistics, including cold chain operations.
- Optimized inventory utilization (excess & make-to-order) to improve revenue realization.
- Partnered with collections team to resolve disputes and improve cash flow.
- Delivered weekly projections (Planned vs Actuals), identifying risks and implementing corrective actions to maintain project timelines.
- Analyzed Revenue vs Forecast (AOP) through dashboards, publishing daily/month-end reports and driving data-backed decisions.
- Managed returns and dispute resolution via Return & Repair management process.
Senior Executive Order Admin SCM
JOHNSON CONTROLS INDIA PVT. LTD.
Chennai
02.2020 - 08.2021
- Managed end-to-end order processing in ERP (SAP), ensuring timely order entry, confirmations, and cross-functional coordination.
- Reviewed and validated incoming orders for pricing and contractual compliance, resolving discrepancies to enhance customer satisfaction and support sales effectiveness.
- Coordinated closely with customers, sales, and manufacturing teams to ensure timely and accurate order fulfillment.
- Communicated firm delivery schedules and acknowledgments, aligning execution teams on order timelines.
- Led backlog management for project and bulk orders, ensuring timely delivery, invoicing, and achievement of monthly forecast targets.
- Placed purchase orders within 24 hours and shared confirmations with stakeholders to streamline communication and order processing.
- Maintained customer entitlements data (warranty, contracts) to ensure accurate service delivery and minimize service issues.
Senior Logistics Officer
WIPRO
Kolkata
04.2017 - 11.2019
- Managed order processing and shipment execution for APJ region, achieving timely fulfilment aligned with lead times and committed delivery dates.
- Coordinated logistics operations, including transport arrangements, carrier bookings, and shipping documentation preparation as per Incoterms, ensuring compliance and efficiency.
- Resolved real-time logistics challenges such as customs delays, waybill validation, and dangerous goods compliance, ensuring smooth shipment flow.
- Drove process improvements through SOP creation, enhancing operational efficiency and standardization.
- Delivered order and revenue reporting (weekly/month-end) while training 6+ new employees on SAP processes, enhancing overall team capability.
Education
BACHELORS IN TECHNOLOGY - Electronics & Communications
West Bengal University of Technology
Kolkata05-2016
INTERNSHIPS - Electronics and automation
Eastern Railways
Kolkata06-2016
Skills
- Order-to-cash
- Logistics
- Order management
- Supply chain management
- SAP ECC
- SAP S/4 HANA
- Salesforce
- Power BI
- Process automation
- Power Automate
- Data analysis
- Revenue forecasting
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Customer relationship management
- Dispatch
- Customer support
- Cross-functional collaboration
- Team leadership
- Compliance management
- Performance enhancement
- Employee coaching
- Effective communication
Projects
Share Point- Dastavez:
Led the standardization of operational processes by developing and maintaining centralized SharePoint repositories for IBO operations across multiple departments. Created and reorganized document structures SOP's, enhanced access management, and established centralized O2C trackers to improve data visibility and collaboration. Supported ERP integration and data consolidation activities across SAP S/4HANA and Oracle PeopleSoft, enabling streamlined workflows, improved governance, and greater operational efficiency.
One Centrient
Led the successful centralization of Supply Chain and Order-to-Cash (O2C) operations for Centrient Pharmaceuticals across the Mexico and MEA regions through multiple transition waves. Managed end-to-end process migration, stakeholder alignment, knowledge transfer, and training activities, while developing global SOPs and maintaining centralized operational trackers. Played a key role in go-live execution, team ramp-up, and post-transition stabilization through structured training and shadowing programs, ensuring a seamless operational handover and consistent service delivery across regions.
TITAN E-Commerce Transformation Project (META Region)Played a key role in transitioning the order booking process from Customer Service to a self-service B2B e-commerce platform. Enabled automated order processing through EDI-SAP integration, digital customer onboarding, e-pricing, order acknowledgments, and shipment tracking, enhancing customer experience and driving successful project delivery within timeline targets.
Freight Tracker Automation Project
Developed a centralized freight tracking solution to streamline management of project freight, commission shipments, after-sales service deliveries, and logistics costs. Improved shipment visibility, automated status tracking, reduced manual effort, and enhanced cost control while enabling proactive communication with customers and stakeholders.
Personal Information
- Passport Number: R0677923
- Gender: Female
- Nationality: Indian
Timeline
Lead Process Excellence
CORNING INDIA PVT. LTD
12.2025 - Current
Senior Executive
CENTRIENT PHARMACEUTICALS (INDIA) PRIVATE LIMITED
12.2023 - 12.2025
Process Lead
HONEYWELL INTERNATIONAL (INDIA) PRIVATE LIMITED
08.2021 - 12.2023
Senior Executive Order Admin SCM
JOHNSON CONTROLS INDIA PVT. LTD.
02.2020 - 08.2021
Senior Logistics Officer
WIPRO
04.2017 - 11.2019
BACHELORS IN TECHNOLOGY - Electronics & Communications
West Bengal University of Technology
INTERNSHIPS - Electronics and automation
Eastern Railways