ANU VISHVAKARMA
New Delhi
Summary
Dermatology Access & Counseling Specialist with proven expertise in treatment protocols, medication adherence, and financial navigation. Skilled at streamlining patient access through assistance programs, optimizing clinic workflows, and ensuring full regulatory compliance. Recognized for building lasting patient relationships that enhance satisfaction, improve health outcomes, and deliver measurable organizational growth.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Patient Consultation & Operations Specialist - Dermatology
Isac Luxe
07.2024 - Current
- Delivered expert dermatology consultations, guiding patients on treatment protocols, medication adherence, and tailored skincare solutions to improve clinical outcomes.
- Designed and managed end-to-end treatment programs, ensuring compliance with medical standards while maximizing therapeutic effectiveness and patient satisfaction.
- Accelerated sales growth and revenue performance by leveraging consultative selling, strategic financial planning, and personalized patient program recommendations.
- Directed day-to-day clinic operations, streamlining patient onboarding, appointment scheduling, inventory control, and financial reporting for operational efficiency.
- Built and nurtured long-term patient relationships through structured counseling, outcome tracking, and customized care strategies, driving higher retention and trust.
Treatment Access Counselor
Dr Batra
06.2022 - 06.2024
- Assessed and addressed diverse dermatological needs, delivering personalized treatment counseling and ensuring >90% medication adherence for safer, more effective outcomes.
- Developed and implemented individualized care and access plans, improving patient recovery rates while maintaining full compliance with clinical and regulatory standards.
- Streamlined clinic operations for 35+ patients daily and coordinated care with 4 physicians, while driving measurable growth in sales, finance, and marketing initiatives.
- Elevated patient satisfaction and retention through structured counseling, financial guidance, and personalized skincare solutions that balanced medical and economic needs.
- Leveraged local and federal assistance programs to expand patient access to care, optimize workflows, and reduce operational bottlenecks, strengthening organizational performance.
- Built and sustained long-term patient relationships, directly contributing to improved health outcomes and consistent business growth.
Education
BACHELOR OF ARTS -
GARGI COLLEGE
01.2021
Skills
- Program & Care Management
- Patient Consultation & Treatment Guidance
- Healthcare Operations Oversight
- Business Planning
- Organizational Management
- Customer Retention
- Contract Management
- Corporate Partnerships
- Performance Reporting
- Data Analysis
- Workflow Optimization
- Decision-Making
- Marketing
- Social Media Management
- Design & Content Creation
- MS Word
- Excel
- Outlook
- PowerPoint
- EHR Systems
- CRM Tools
travelling
Enjoys traveling, exploring new cultures, and trekking adventurous trails.
Timeline
Patient Consultation & Operations Specialist - Dermatology
Isac Luxe
07.2024 - Current
Treatment Access Counselor
Dr Batra
06.2022 - 06.2024
BACHELOR OF ARTS -
GARGI COLLEGE
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