Anubha Pandey

Results-oriented Inside Sales Manager with 11+ years of experience driving revenue growth and leading successful sales teams. Proven track record in exceeding targets, implementing effective sales strategies, and fostering strong client relationships. Seeking an opportunity to leverage my skills and contribute to the continued success of a dynamic organization.

• Trained employees on new technology and sales methods to build a highly-knowledgeable and successful team.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Implemented systems and procedures to increase sales.
• Collaborated with the advertising team to bring the best call bookings output.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Managed accounts to retain existing relationships and grow share of the business.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Worked closely with other departments to promote products and marketing campaigns.
• Managed 20+ sales specialists by coaching them on effective sales techniques, monitoring performance and offering helpful feedback.

• Provided support and guidance to students experiencing academic and personal troubles.
• Consulted with students to advise on topic selection, appropriateness and academic value.
• Assisted students in selecting courses to align with their interests and abilities.
• Answered student inquiries and resolved problems related to curriculum and course prerequisites.
• As a member of the CDC I was also responsible to generate job leads for students of DBS reaching out to potential prospects through LinkedIn and other job portals.

As the Center Manager, my role encompassed overseeing human resource management and supporting functions to ensure the seamless operations of the centre. My responsibilities included:

• Handling all aspects of human resource functions, including recruitment, hiring, and generating payroll.
• Managing various support services such as scheduling, logistics, and food arrangements.
• Supervising vendor services and maintaining effective partnerships.
• Successfully managing a team of over 30 executives across two centres, ensuring smooth day-to-day operations and functioning.

• Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
• Applied effective time management techniques to meet tight deadlines.
• Proven ability to learn quickly and adapt to new situations.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Assisted in various aspects of responsibilities and take on various
  duties to manage tasks at hand.
• Developed strong communication and organizational skills through working on group projects.

In a self-employed role, I successfully managed a home-based apparel business. My role and accomplishments include:

• Demonstrated proficiency in creating databases and effectively utilizing them for marketing and sales purposes.
• Actively participated in various city events, leveraging them to generate substantial revenue for the business.
• Managed a niche group of clients, delivering customized products tailored to their specific needs.
• Utilized critical thinking skills to analyze problems, and evaluate potential solutions.
• Cultivated strong interpersonal skills by building positive relationships with clients.
• Developed and maintained courteous and effective working relationships, fostering a harmonious and productive work environment.

These experiences highlight my ability to effectively manage a business, generate revenue, and excel in customer service.

In my role as a Senior Customer Care Executive at Marcus Evans, a global information company serving businesses and professionals worldwide, I accomplished the following:

• Engaged with clients from diverse international backgrounds, effectively pitching and promoting the company's offerings.
• Developed and refined my communication skills through regular interactions with clients from around the world.
• Demonstrated a successful track record of closing deals for every assigned event, which resulted in recognition and cash rewards for my performance.

During my tenure, I gained valuable experience in sales and customer service, honed my communication abilities, and consistently achieved sales targets.

• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Documented and detailed calls and complaints using the call centre's CRM database.
• Resolved concerns with products or services to help with retention and drive sales.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Understand different work processes and transaction flow within and between departments.

• Chose materials and developed lesson plans to enhance the skills of individual students. Design an in-house delivery of
  education.
• Collaborated with adults and interns to provide a safe and educational experience.
• Developed and implemented engaging lesson plans to keep learner attention.

• Evaluated interactions between associates and customers to assess personnel performance. Training new recruits, organizing customer awareness programs
• Coordinated timely responses to online customer communication and researched complex issues.
• Provided customers with updates and periodic statements on service developments and changes in trends.
• Kept accurate records of all customer interactions and transactions.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.