ANUBHA SAHU
Gurgaon,HR
Summary
Experienced Operations Manager with over a decade of diverse industry expertise in the real estate financial services, e-commerce, banking sectors. Proficient in optimizing market dynamics, enhancing backend operations, and cultivating robust client relationships. Skilled in process improvement, operational efficiency, team leadership, and project execution within high-stakes environment
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager - Operations
TBT Property Management
03.2024 - 08.2025
- Oversee the daily operations of all the Property Managers, ensuring strict adherence to industry regulations and the Residential Tenancy Act (NZ) guidelines through continuous monitoring
- Review the facility inspections conducted and prepared comprehensive inspection reports, ensuring compliance with the Residential Tenancy Act and company standards
- Manage work orders from initiation to completion using ERP, monitoring progress to guarantee timely resolution
- Obtain and evaluate price quotes for procurement of parts, services, and labor, reducing costs by 15% through strategic negotiation
- Increased operational efficiency by 30% through process optimization, boosting tenant satisfaction and retention by 30%
- Evaluate performance of the property managers regularly, provide constructive feedback, and identify opportunities for professional development of the property managers
- Directed rent collection and tenant account reconciliation, implementing debt management strategies that decreased the company portfolio's debt by 20%, while effectively managing cash flow for both the company and its clients
- Oversee invoice processing and ensure precise cost, supporting accurate financial tracking
- Achieved exceptional tenant satisfaction & boosted retention by 20% through strategic initiatives and prompt issue resolution, keeping a check on consistent addressing of all inquiries within a 48-hour turnaround and effectively mediating escalated client conflicts in accordance with the RTA laws to enhance company reputation
- Contribute to the strategic planning & identifying opportunities for growth
- New Zealand - Remote
Program Lead
Shri SR International
07.2022 - 03.2024
- Leveraged continuous improvement practices for resource and budget optimization
- Introduced new product categories and aided business diversification
- Developed an internal quality control team to ensure business satisfaction
- Led supply chain logistics across PAN-India and Nepal
- Kanpur
Team Lead - Loan Operations
Better.com
12.2019 - 03.2022
- Led a team of sessions 15 offshore members for Mortgage operations
- Enhanced operational efficiency by 80% via data driven time motion study
- Spearheaded escalation management for client's complex loan packages
- Led multiple L&D for 50+ team members on compliance, regulations for continuous improvement
- Leveraged stakeholder collaboration to expedite project completion with 100% quality
- Gurugram
Sr. Executive Operation & Logistics
Zomato
04.2018 - 12.2019
- Delivered subject matter expertise in 20+ logistics operations training for changed procedures and end-to-end process
- Spearheaded delivery projects for PAN India and UAE
- Addressed and resolved customer escalations regarding fulfillment and deliveries
- 98% track record of consistent high customer satisfaction rating
- Gurugram
Sr. Executive Logistics
Grofers (Blinkit)
07.2015 - 04.2018
- Managed full order lifecycle on an interactive dashboard
- Coordinated with station managers, ensuring timely & accurate deliveries
- Resolved escalations & complaints regarding deliveries
- Streamlined delivery logistics for the new city launch, resulting in 30% decrease in delivery turnaround time
- Strong problem-solving abilities to receive 100% CSA
- Gurugram
Sr. Executive Accounts & Operations
Shri SR Products
07.2011 - 04.2015
- Accountable for resource and budget optimization
- Led financial operations and accounting services
- Kanpur
Assistant Relationship Manager - Sales
Standard Chartered
08.2010 - 05.2011
- Recognized potential customers, revitalized old accounts, and achieved profitability & sales growth with diverse products like CASA, Mutual Funds, Insurance, SIP
- Handled queries and requests from high net worth individual (HNI) clients
- Kanpur
Education
M. Com -
Kanpur University
01.2008
B. Com - undefined
Kanpur University
01.2006
Skills
- Facility Inspection
- Regulatory Compliance
- Vendor Management
- Stakeholder Management
- Customer Relationship Management
- Problem Solving
- Operational Excellence
- Work Order System Administration
- Decision-making
- Teamwork and collaboration
- Performance evaluation
- Communication
- Team leadership
- Cash Flow Management
- Training and mentoring
- AI
- Lean Six Sigma
Certification
- Corporate Finance: Robust Financial Modelling, LinkedIn
- Anti Money Laundering & Combatting Terrorist Financing, Udemy
- Certified Generative AI Specialist, Outskill
Professional Overview
Experienced Operations Manager with over a decade of diverse industry expertise in the real estate financial services, e-commerce, banking sectors. Proficient in optimizing market dynamics, enhancing backend operations, and cultivating robust client relationships. Skilled in process improvement, operational efficiency, team leadership, and project execution within high-stakes environment.
Timeline
Assistant Manager - Operations
TBT Property Management
03.2024 - 08.2025
Program Lead
Shri SR International
07.2022 - 03.2024
Team Lead - Loan Operations
Better.com
12.2019 - 03.2022
Sr. Executive Operation & Logistics
Zomato
04.2018 - 12.2019
Sr. Executive Logistics
Grofers (Blinkit)
07.2015 - 04.2018
Sr. Executive Accounts & Operations
Shri SR Products
07.2011 - 04.2015
Assistant Relationship Manager - Sales
Standard Chartered
08.2010 - 05.2011
B. Com - undefined
Kanpur University
M. Com -
Kanpur University