Hi, I’m
Anubha Singh
Solution Engineer
Noida
Summary
Experienced Solution Engineer in Pre-Sales with Expertise in Technical Acumen and Customer Engagement
Overview
6
years of professional experience
3
Certifications
Work History
LambdaTest
Solution Engineer - Pre Sales
1 2023 - Current
Job overview
- Troubleshooting of every issues and/or escalate to necessary teams during demo prep and POCs
- Delivered compelling demos to showcase the art of the possible, defined , build and executed the POCs
- Architect the best fit Solution to the customer and ensure successful product evaluation & post implementation
- Assisted sales in generating and evaluating opportunities with prospects and customers
- In conjunction with sales, participate in ongoing customer interaction for demand generation and follow- on business
- Done Project effort estimation, solution architecting, and technical proposal preparation
- Interacted with technical personnel to scope opportunity, architect possible solutions, and prepare technical parts of the proposal consisting of effort and time budgets
- Meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution
- Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
- Sell technical solutions to customers with professionalism and enthusiasm and provide accurate and timely management information, to include - activity reports
- Leading follow-ups of actions defined during several client and team meetings proactively
- Maintaining high level of inter-personal relationship and high degree of customer orientation
- Engaging with customers for business development and knowledge transfers to become Trusted Channel partner and Technology Advisor
- Participated in onboarding activities: work closely with CSMs, CSEs, SAs for onboarding, education, workshops, escalation management and other activities to ensure successful customer launch.
- Collaborated with sales teams to identify customer needs, resulting in better-targeted solutions and higher revenue.
- Collaborated with key stakeholders across various departments to promote a culture of innovation within the organization, leading to the successful adoption of new tools and technologies.
- Streamlined internal processes for increased efficiency, focusing on project management and task delegation.
- Acted as a trusted advisor to both internal teams and external clients, leveraging extensive industry knowledge to provide valuable insights and recommendations that guided decision-making processes.
- Provided expert guidance during the pre-sales process, helping drive sales success by demonstrating the value of proposed solutions to prospective clients.
- Optimized system performance through thorough testing, troubleshooting, and continuous improvement initiatives.
- Enhanced team performance by conducting regular training sessions on new technologies and industry trends.
- Led post-implementation reviews to ensure ongoing alignment between client needs and delivered solutions, fostering long-term partnerships built on trust and mutual benefits.
- Provided technical expertise in product demonstrations, leading to an increase in successful client conversions.
- Increased customer retention rates with proactive account management strategies focused on addressing potential concerns before they escalated into problems.
- Contributed to the development of high-quality software products by collaborating closely with cross-functional teams.
- Improved customer satisfaction by designing and implementing tailored solution engineering strategies.
- Reduced project completion times by effectively managing resources and maintaining open lines of communication among team members.
- Delivered comprehensive technical support to customers, ensuring prompt resolution of issues and increased client satisfaction levels.
- Spearheaded technology-driven initiatives that resulted in improved operational efficiencies and cost savings for the organization.
- Resolved complex issues by utilizing strong analytical skills and innovative problem-solving techniques.
- Identified opportunities for business growth by analyzing market trends and competitor offerings, leading to strategic decision-making efforts.
- Developed custom solution proposals for clients by conducting in-depth needs assessments, resulting in tailored offerings that addressed unique challenges and delivered measurable results.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining a focus on quality control throughout all stages of delivery.
- Developed trusted relationships with clients through consistent communication and professional service delivery.
- Conducted process improvement meetings to solicit, clarify and document business technical requirements.
- Created and prepared recommendation reports to improve hardware and software standards.
- Performed user acceptance and integration testing to produce system enhancements and upgrades.
Zeller
Production Solution Engineer
10.2021 - 01.2023
Job overview
- Extensively worked on Log monitoring via DataDog, Cloudwatch to monitor the transactions flow, also traffic switching and routing performed by AWS AppMesh at the time of Bank Maintenance
- Worked on AWS Tools, Maintenance of GIT repositories for the application, assisted developers with establishing and applying appropriate branching through CodePipeline and S3 Bucket
- Worked on API integration of Pay later application, done API testing for them
- Exposed to all the aspects of Software Development Life cycle (SDLC) such as Analysis, Planning, Developing, Testing and Implementation.
- Managed Customers, and escalation process of product and ensure that escalations were handled in a timely manner with appropriate follow ups if needed
- Provided On-call Support, resolved the issue of Customers over the call and tracked their issues on tickets
- Assisted Customers with more difficult technical issues requiring a greater level of personalized care and in greater length
- Work closely with the project management team, collecting information related to upcoming upgrades to ensure the correct knowledge transferred to Customer
- Worked upon Incident Reports (IR) and Root Cause Analysis (RCA) creation and provided the RCAs to Customers with in the defined time
BlueStacks
Member Of Technical Staff
04.2021 - 10.2021
Job overview
- Providing support to their end users on the gaming platform Perform regression, sanity & Functional Testing on their games and applications Working on FreshDesk tool, jira, Solved Unresolved Customer Issues, Maintained inter-departmental communication to provide support to the Customers
- Created reports on Customer Feedbacks and worked upon procedures to improve the Feedbacks
- Working on to Log Monitoring tool e.g Splunk , and gather the logs of gaming platforms , if any Error reported update to QA Team.
Eptura
Application Support Analyst
02.2020 - 03.2021
Job overview
- Worked on the core java Platforms including bug fixes
- Performed quality assurance testing on new software releases to ensure alignment with goals for efficiency and performance
- Installed, configured and provided ongoing configuration management for all custom applications
- Interacted with Clients to resolve issues and answer all software related queries
- Acted as a first point of contact with Customers and provided them with assistance on their reported Issues
- Resolved Customer complaints and concerns in a prompt and courteous manner
- Maintained up-to date knowledge of Company Product and services to ensure that accurate information has been provided to Customers
- Interfaced with customers and developers to diagnose the problems and implement configuration requirements and solutions
- Handled global clients over Zoom Calls.
AfterShip
Application Support Engineer
09.2018 - 12.2019
Job overview
- Owned and drove the resolution process for applications issues, communicating the statuses, performing root cause analysis, and providing post-resolution reporting for high severity incidents
- Helped resolved windows login issues, isolated missing web reporting data and correct daily reporting process errors
- Having work experience in different tools including API, Amazon Web Services, JIRA, Zendesk, and various other inbuilt apps of AfterShip
- Working closely with the development team in resolving the user queries within the stipulated SLA’s
- Working on the user websites/stores and add and remove the application and changing the interfaces using coding languages
- Answered Customer questions and resolved service issues by providing troubleshooting advice, schedule calls with them to provide more assistance if needed
- Providing Sales Support by troubleshooting new installation issues, developing new product specifications, and meeting Customer needs with product and parts drawings and documentation
- Also, Worked on to the different tools, L2 support to their Customer , outlook Skype, Active directory troubleshooting, Oracle VDI handling
- Provided 24
- 7 support to all web based and client based applications
- Worked on Service Now, HRMS tools.
Education
UNITED COLLEGE OF ENGINEERING AND RESEARCH, GREATER NOIDA
B.Tech, Computer Science
05.2014 - 6 2018
Skills
playwright
Selenium
Appium
Test Automation
Katalon Studio
codeless automation
Client handling
Java
Python (Programming Language)
Solution Architecture
Solution Design
Certification
Oracle - RCPL, 64C2B61DE7
Timeline
Production Solution Engineer
Zeller
10.2021 - 01.2023
Member Of Technical Staff
BlueStacks
04.2021 - 10.2021
Application Support Analyst
Eptura
02.2020 - 03.2021
Application Support Engineer
AfterShip
09.2018 - 12.2019
UNITED COLLEGE OF ENGINEERING AND RESEARCH, GREATER NOIDA
B.Tech, Computer Science
05.2014 - 6 2018
Solution Engineer - Pre Sales
LambdaTest
1 2023 - Current