Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Languages
Timeline
Generic

Anubhav

Mumbai

Summary

Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.

Overview

5
5
years of professional experience

Work History

Senior Manager - 1

Zepto
10.2023 - Current
  • Managed a team of 34 in executing live monitoring of operations across PAN India, focusing on real-time interventions for key metrics including O2A, OL, NPS, and RTO
  • Defined surge logic in collaboration with the Growth team to enable real-time demand throttling based on demand and supply stress
  • Developed and implemented an automated banner system across PAN India, reducing manual banner activity from approximately 350 to just 10 at dark stores which reduced PAT from 1.7 Min to 0.6 Min
  • Built order capacity models for first and last-mile operations based on historical data, in collaboration with the Growth team to support demand throttling to control PAT and HS
  • Implemented live tracking of packer login visibility, identifying additional requirements for SI/DSM logins and tackle to uninformed absenteeism
  • Executed capacity planning initiatives for store performance, focusing on DOH reduction, recirculation, and design changes within the store to improve IPP
  • Deployed an inventory squad to enhance inventory hygiene, ensuring correct inventory management, putaway accuracy, and effective tracking of SKU dispersion and commingling in bins to improve IPP
  • Enhanced rider assignment processes ( HS )to optimize ETA by automating maximum order assignment capabilities based on stress levels
  • Introduced new logic for rider availability, delays, and vehicle issues in collaboration with the product team to improve real-time root cause analysis
  • Identified critical shifts at the Dark Store level for associate hiring, based on the store's current IPP performance and capacity

Manager - 2

Zepto
05.2022 - 09.2023
  • Achieved a substantial reduction in order loss metrics from approximately 8% to 3%, reflecting a 62% improvement over 12 months through targeted initiatives and process enhancements
  • Implemented ETA optimization strategies based on live stress data, effectively controlling peak stress levels with a peak hour order loss and O2A metrics ( PAT and HS ) goodness of 2%
  • Led daily meetings with key stakeholders to address order loss metrics, ensuring alignment and accountability across all teams
  • Spearheaded various product solutions for operational logistics, including ETA optimization, stress-based batching, demand shaping, and auto banners to balance O2A and OL

Core Team Member

BizAugmentor Global Services Pvt.Ltd. (Bizeebuy)
09.2020 - 05.2022
  • Responsible for managing the client acquisition strategy and process, analyzed the D2C market in-depth and created a GTM strategy
  • Generated 500+ leads in 3 months by actively engaging with channel partners and converted 20% of leads
  • Assessed client requirements, prepared business cases and implemented a process for reviewing documents
  • Lead the database creation and management for the target segment
  • Responsible for market research and user interviews
  • Managed the end to end implementation of internal CRM including training, hiring and process flow

Operation Associate

Quick Clean Pvt. Ltd
10.2019 - 01.2020
  • Responsible for improving the operations of different sites
  • Created a process flow and SOP for the organization
  • Analyzed data to find the productivity stress point
  • Optimized parameters for monitoring productivity
  • Developed and implemented a strategy to reduce the re-wash by 66% for hotel clients & 75% for hospital clients

Education

B.Tech - Textile Technology

Indian Institute of Technology
05.2019

12th - Math,Physics,Chemistry

Shri Shyam Sr.Sec.School
01.2014

Skills

  • MS Office
  • SQL
  • Mixpanel
  • Critical Thinking
  • Relationship Building
  • Data-driven decision-making
  • Operations Planning
  • Problem-solving
  • Troubleshooting and problem resolution
  • Cross-Functional Communication
  • Hiring and Training

Extracurricular Activities

Among 3 selected to represent the district at state level cricket Tournament, 2011 

Runner-Up( 2016) and Winner ( 2017)  in inter-hostel cricket 

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)

Timeline

Senior Manager - 1

Zepto
10.2023 - Current

Manager - 2

Zepto
05.2022 - 09.2023

Core Team Member

BizAugmentor Global Services Pvt.Ltd. (Bizeebuy)
09.2020 - 05.2022

Operation Associate

Quick Clean Pvt. Ltd
10.2019 - 01.2020

12th - Math,Physics,Chemistry

Shri Shyam Sr.Sec.School

B.Tech - Textile Technology

Indian Institute of Technology

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