Anubhav
Senior Professional Services Consultant
Ghaziabad
Summary
Results-driven Professional Services expert skilled in client engagement, project execution, stakeholder management, and process improvement. Proven ability to deliver high-quality outcomes, strengthen client relationships, and improve operational efficiency.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
1
1
Language
Work History
Senior Professional Services Consultant
Zscaler
01.2024 - Current
- Led implementation of Zscaler solutions, enhancing cloud security for enterprise clients.
- Developed and delivered comprehensive training programs for clients on Zscaler products and best practices.
- Collaborated with cross-functional teams to drive customer success initiatives and resolve technical issues.
- Analyzed client requirements to tailor solutions that optimize network performance and security posture.
- Developed customized solutions to client challenges, resulting in successful implementations and long-term relationships.
- Drove revenue growth through the identification of upsell opportunities during ongoing client engagements.
Technical Account Manager
Fortinet Technologies India Private Limited
07.2022 - 01.2024
- Technical Advisor for premium Enterprise Accounts – S&P Global, Exxon Mobil, Hitachi Rail/Leonardo spA, AO UniCredit Bank, Allianz Germany, TI Fluid Systems.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals, serving as their primary point of contact.
- Engaged in tool and process improvements to streamline customer success activities and services.
- Build and nurture strong, long-term relationships with assigned customers.
- Understand customers' business objectives and align security solutions to meet their specific needs and challenges.
- Act as a trusted advisor, providing strategic guidance to customers on cybersecurity best practices and product portfolio.
- Collaborate with cross-functional teams within Fortinet, including sales, engineering, and product management, to deliver comprehensive solutions and support to customers.
- Provide exceptional technical support to customers, promptly addressing and resolving technical issues and challenges.
- Collaborate effectively with Fortinet's technical teams to ensure timely resolution of complex technical problems.
- Continuously monitor and manage client support cases, ensuring client satisfaction.
- Maintain accurate and organized records of client interactions, technical issues, and resolutions.
- Generate regular reports to provide clients with updates on support status, performance metrics, and recommended actions.
- Prioritize customer satisfaction, striving to exceed client expectations in all interactions.
Escalation Engineer
Riverbed Technology
05.2020 - 06.2022
- Responsible for developing and managing strong post-sales relationships with key Riverbed customers.
- Understanding customer's business concerns and configure/maintain Riverbed's Steelhead WAN optimization and SteelCentral NetIM/Portal product lines.
- Resolving variety of issues within different network layers ranging from networking connectivity problems to more complex protocol issues (SSL, HTTP, SMB).
- Analysis of packet traces and operation with Windows, Active Directory, Linux and VMware amongst others.
- Closely working with Riverbed Engineering team in reproducing customer issue's and reporting new bugs in process.
- Technical documentation by authoring KB articles.
- Train new engineers, colleagues, L1 team on new/existing products and best practices that need to be followed.
- Testing new features in upcoming release, report non-working features.
Associate Network Engineer
Altran(Aricent- Cisco TAC) India Pvt. Ltd
11.2018 - 05.2020
- Implementing, Troubleshooting Site to Site VPN and Remote Access VPN as Cisco TAC engineer.
- Troubleshoot IPSEC/SSL VPN related queries raised by Cisco customers.
- Providing best possible solutions to complex network queries.
- Determined most effective approaches to new projects by reading and analyzing blueprints, drawings and sketches.
- Collaborated successfully with cross-functional development and implementation teams to design and resolve issues.
- Mentored junior engineers and new hires to better improve competency and efficiency.
- Recommended network security standards and upgrades to management.
Associate Network
British Telecom
06.2016 - 11.2018
- Worked closely with internal business partners to understand their requirements, mapping these to company's strategy.
- Part of operation team providing network support.
- Investigating, Diagnosing and resolving all network problems.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
Education
Bachelor of Technology - Bachelor of Technology in Computer Science And Engineering
JRE Group of Institutions
Greater Noida 08.2012 - 06.2016
Skills
SSE, SASE & Zero Trust: Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Zscaler Client Connector, App Connector, Cloud Connector, Branch Connector, Private Service Edge, Zero Trust Network Access
Networking & Traffic Forwarding: TCP/IP, IP Routing, DNS, DHCP, NAT/PAT, HTTP/HTTPS, Explicit Proxy, GRE Tunnels, IPsec VPN, SSL VPN, Site-to-Site VPN, Remote-Access VPN
Cloud & Virtualization: AWS, Microsoft Azure, GCP, SaaS, IaaS, VMware ESXi, Proxmox
Firewalls & Security Platforms: Fortinet FortiGate, Cisco ASA, Cisco FTD/Firepower, Web Application Firewall
Identity & Access: SAML, SSO, SCIM, Identity Provider Integration, Okta, EnRecognized for consistently achieving high NPS scores and selected to join the SME team for Zscaler Cloud Connector and Data Loss Prevention (DLP) Entra ID, Access Policy Design
Operating Systems & Automation: Windows, Linux, macOS, Python, Bash
Accomplishments
- Successfully delivered multiple customer projects with a perfect NPS score, demonstrating exceptional service quality, stakeholder management, and customer satisfaction.
- Recognized for consistently achieving high NPS scores and selected to join the SME team for Zscaler Cloud Connector and Data Loss Prevention (DLP).
- Best performance award for the 2nd quarter of 2019 - Altran(Aricent) Cisco TAC
- Rewards and recognition for the month of October, 2016 and February 2018 - BT
- Presented "Monitoring Windows Server Using NetIM" at Riverbed's Virtual User conference 2021
Certification
Zscaler Digital Transformation Engineer
Timeline
Zscaler Digital Transformation Engineer
03-2026
Zscaler Digital Transformation Administrator
03-2024
Senior Professional Services Consultant
Zscaler
01.2024 - Current
NSE 7: Fortinet Enterprise Firewall 7.0
11-2022
Fortinet Certified Professional Network Security
08-2022
Technical Account Manager
Fortinet Technologies India Private Limited
07.2022 - 01.2024
Fortinet Certified Fundamentals Cybersecurity
07-2022
ELearnSecurity Junior Penetration Tester
12-2021
Microsoft Certified: Azure Fundamentals
11-2021
Escalation Engineer
Riverbed Technology
05.2020 - 06.2022
Associate Network Engineer
Altran(Aricent- Cisco TAC) India Pvt. Ltd
11.2018 - 05.2020
Associate Network
British Telecom
06.2016 - 11.2018
Bachelor of Technology - Bachelor of Technology in Computer Science And Engineering
JRE Group of Institutions
08.2012 - 06.2016