Pet care and Travelling
ANUBHAV BHOWAL
Implementation Quality Analyst
Pune
Summary
Implementation & Customer service roles with 10-year background in ITES Industry. Excellent resource management and allocation skills. Outstanding communication,Project management,organizational and time management talents.
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Sr. Implementation Quality Analyst
Avalara
2 2023 - 08.2024
- Manage a diverse portfolio of customers throughout the implementation of Avalara's tax compliance automation solutions.
- Guide customers in strategizing the implementation of Avalara's tax automation as per the industry standard.
- Monitor and document important milestones,deadlines,potential risks and customer interaction
- Collaborate with internal and external stakeholders to facilitate project management activities.
- Provide Comprehensive support to customers by addressing enquiries, tracking issues and ensuring the resolution or escalation of issues following protocols.
- Assistance during onboarding phase.
- Maintain accurate records in internal implementation tracking system for transparent cross departmental visibility and reporting.
Implementation Quality Consultant
Veritas
08.2020 - 01.2023
- Implementing and deploying backup exec solutions to meet business requirements.
- Working with Customer to identify current processes and future needs.
- Conducting regular session with clients to discuss implementation progress.
- Training end users about the software usage.
- Consult the technical teams to assist the customer on technical queries.
- Demonstrating the system and it's features.
Customer Care Specialist
Veritas
12.2017 - 07.2020
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations
- Directed customers to appropriate departments for additional support
- Used exceptional communication to connect with customers, assess needs and present solutions
- Responded to customer calls and emails to answer questions about products and services
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Kept accurate records to document service actions and discussions
- Assisted in training new employees and participated in cross-training with other departments
- Took ownership of customers issues to follow problems through to resolution
Sr. Process Associate/SME
TCS
11.2016 - 11.2017
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Initiated timely response to emails, voicemails and written correspondence
- Led team of 8 members while providing exceptional customer service
Case Management Specialist
TCS
04.2014 - 10.2016
- Resolved problems, improved operations and provided exceptional service
- Proved successful working within tight deadlines and fast-paced atmosphere
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked with customers to understand needs and provide excellent service
- Improved operations through consistent hard work and dedication
- Increased customer satisfaction by resolving issues
Education
MBA - Marketing and Human Resource
Biju Patnaik University of Technology
06.2009 - 08.2011
BBA - Management
Sikkim Manipal University
08.2005 - 07.2008
High School Diploma - undefined
Board of Secondary Education Assam
Jorhat, Assam 04.2002 - 05.2004
Skills
MS Word
Excel
Outlook
PowerPoint
Interests
Timeline
Implementation Quality Consultant
Veritas
08.2020 - 01.2023
Customer Care Specialist
Veritas
12.2017 - 07.2020
Sr. Process Associate/SME
TCS
11.2016 - 11.2017
Case Management Specialist
TCS
04.2014 - 10.2016
MBA - Marketing and Human Resource
Biju Patnaik University of Technology
06.2009 - 08.2011
BBA - Management
Sikkim Manipal University
08.2005 - 07.2008
High School Diploma - undefined
Board of Secondary Education Assam
04.2002 - 05.2004
Sr. Implementation Quality Analyst
Avalara
2 2023 - 08.2024
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