Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Anubhav Mittal

Noida,Uttar Pradesh

Summary

Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.

Overview

11
11
years of professional experience

Work History

Front Desk Manager

Motiverge Media & Consultancy
03.2021 - 06.2025
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

Labour Manager / Assistant

Family Construction Business
01.2017 - 02.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.

International Customer Service Associate

Amazon
01.2015 - 01.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Event Manager (Freelance)

BJP Lok Sabha Campaign
04.2014 - 05.2014
  • Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
  • Streamlined event planning processes by implementing efficient project management strategies.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
  • Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.

Education

12th Standard -

CBSE
New Delhi
01.2015

10th Standard -

Noida Public School
Noida
01.2011

Skills

  • Customer service
  • Problem-solving skills
  • Guest relations
  • Conflict management
  • Oral and written communications
  • Team building and supervision
  • Operations management
  • Administrative skills
  • Event coordination
  • [ English ] fluency

Languages

English
Hindi

Hobbies and Interests

Gaming, Cooking, Documentaries, Socializing, Stray feeding & Social Work

Timeline

Front Desk Manager

Motiverge Media & Consultancy
03.2021 - 06.2025

Labour Manager / Assistant

Family Construction Business
01.2017 - 02.2020

International Customer Service Associate

Amazon
01.2015 - 01.2017

Event Manager (Freelance)

BJP Lok Sabha Campaign
04.2014 - 05.2014

12th Standard -

CBSE

10th Standard -

Noida Public School

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Anubhav Mittal