ANUBHAV PRATAP SINGH
Service Delivery Manager
Noida,India
Summary
Tireless Service Delivery Manager talented in assessing client needs, with equipped knowledge of Cloud environment & DevOps Methodology, developing solutions, establishing Cognitive NOC solutions to promote business opportunities. Have excellent experience on Telecom technologies-2G,3G,4G,5G and OSS domain. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
4
4
Certificates
1
1
Language
Work History
Service Delivery Manager
Ericsson Global India Pvt.Ltd
NOIDA, UP
10.2011 - Current
- Leading Skilled DevOps team of hands-on experience supporting, automating, and optimizing mission critical deployments in AWS, leveraging configuration management, CI/CD, and DevOps processes.
- In-depth knowledge of cloud technologies and platform,Ability to work within integrated and multi-cloud environment.
- Have excellent experience on Telecom technologies-2G,3G,4G &5G.
- Having excellent knowledge of OSS portfolio.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Maintained in-depth knowledge of local-area service market, applying data on competition and service areas to enhancing commercial outreach efforts.
- Deployed Intelligent network operations, also known as cognitive network operations center, using artificial intelligence (AI) and machine learning (ML) .
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Facilitated completion of deliveries and verified documentation.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Provided technical leadership and delivered innovative products and services to address customer specific requirements.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
- Worked with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
Solution Specialist
Tech Mahindra
NOIDA, UP
10.2009 - 10.2011
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Implemented corrective actions to fix root causes of various issues.
- Increased productivity by collaborating with management to develop process improvements.
- Installed operating systems, set up alert emails and updated programs.
- Improved operational processes by hiring and training personnel to drive ideal productivity.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Optimized productivity by closely monitoring employee performance and ensuring completion of training processes.
- Improved overall progress through working closely with staff members and streamlining processes.
Linux System Administrator
Reliance Tech Services
Mumbai, Maharashtra
10.2007 - 10.2009
- Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software.
- Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending.
- Developed organization-wide administration policies to encourage continuity across multiple systems and facilities.
- Resolved vulnerabilities by making improvements to network security.
- Designed disaster recovery systems, enabling continuity in event of power outages.
- Tuned system performance to optimize efficacy of new and existing hardware components.
- Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
Education
B-Tech - Electronics & Communications
College of Engineering Roorkee
Roorkee 04.2003 - 04.2007
12th Standard - PCM
Delhi Public School
Ghaziabad 03.2002 - 03.2003
10th Standard -
Delhi Public School
Ghaziabad 03.2000 - 03.2001
Skills
Certified Project Management Professional (PMP)
undefinedCertification
Certified PMP, PMI - [2022-2025]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Certified PMP, PMI - [2022-2025]
01-2022
Certified ITIL
03-2021
AWS solution Architect
06-2019
Veritas Storage Foundation
07-2018
Service Delivery Manager
Ericsson Global India Pvt.Ltd
10.2011 - Current
Solution Specialist
Tech Mahindra
10.2009 - 10.2011
Linux System Administrator
Reliance Tech Services
10.2007 - 10.2009
B-Tech - Electronics & Communications
College of Engineering Roorkee
04.2003 - 04.2007
12th Standard - PCM
Delhi Public School
03.2002 - 03.2003
10th Standard -
Delhi Public School
03.2000 - 03.2001
Accomplishments
- Supervised team of 50 staff members.
- Resolved product issue through consumer testing.
- Achieved 100% results by completing assigned task within WLA/SLA with accuracy and efficiency.
- Achieved operational excellence by introducing Automations for repetitive tasks.
- Build 100 % Cloud technology and DevOps competence within team.
Similar Profiles
JUVIN JOSEJUVIN JOSE
Domain Support Specialist at Ericsson India Global Services Pvt.LtdDomain Support Specialist at Ericsson India Global Services Pvt.Ltd
NITESH JOSHINITESH JOSHI
Senior Engineer at Ericsson India Global Services Pvt.LtdSenior Engineer at Ericsson India Global Services Pvt.Ltd
Vivek DeswalVivek Deswal
Associate Engineer at Ericsson Global Pvt.LtdAssociate Engineer at Ericsson Global Pvt.Ltd