Anubhav Saxena
Delhi
Summary
Focused on maximizing time and cost efficiency of goods used in operations. Effective at maintaining strong working relationships with vendors, customers and team members. Good report writing, recordkeeping and inventory counting abilities.
5+ years of experience in shipping, receiving and organizing supplies to meet business needs. Good inventory control and auditing skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Ecommerce and Logistics (Team Lead)
Nutriwel Health India Pvt Ltd
06.2018 - Current
- Managed the flow of inbound and outbound shipments, ensuring timely delivery of goods to customers.
- Created reports to monitor daily operations, including inventory management, order fulfillment, shipping and receiving activities.
- Maintained accurate records of orders shipped, received, processed or returned in accordance with company policies.
- Resolved customer inquiries promptly and professionally while maintaining a high level of customer service at all times.
- Coordinated with third-party logistics providers for the pickup, delivery of goods from suppliers, customers worldwide.
- Maintained accurate records of inventory, shipments, and deliveries.
- Identified solutions for streamlining the flow of information within the organization.
- Managed logistics team of 10 staff members and oversaw daily operations.
- Implemented strategies for improving efficiency in the distribution process.
- Created reports on shipment progress, order status, customer satisfaction.
Assistant Manager Customer Logistics
Naaptol Online Shopping Pvt Ltd
Noida
09.2015 - 05.2018
- Liaised with internal and external customers to drive timely delivery of goods and orders.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Maintained records of damaged goods, backorders and applicable regulatory reporting.
- Analyzed data trends to improve logistics efficiency and performance.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
Customer Service Team Leader
Homeshop 18
Noida
04.2012 - 09.2015
- Motivated teams by recognizing and rewarding excellence.
- Attended job training to sharpen skills and keep informed of new products.
- Held monthly meetings with associates to provide constructive feedback on performance.
- Reviewed incoming emails and calls from customers to ensure proper resolution was provided.
- Audited calls periodically to ensure adherence to company standards by all agents.
- Identified areas for improvement within existing processes regarding customer services operations.
- Handled customer complaints and resolved issues professionally.
- Coordinated with vendors to ensure timely product deliveries.
Education
B.Com Pass - Commerce
University of Delhi
04-2012
High School Diploma -
Hansraj Smarak Senior Secondary School
Delhi03-2006
Skills
- Logistics Planning
- Distribution Management
- Shipment Coordination
- Report Preparation
- Shipping coordination
- Warehouse Management
- Materials and Supply Allocation
- Team Guidance and Management
- Vendor Relationship Management
- Database Maintenance
- Warehouse Management Systems
- CRM Software
- Inventory Management
Languages
Hindi
First Language
English
Advanced (C1)
C1
Accomplishments
- Recognition for innovative and best client's services
- Awarded for achieving the highest online sale
- Awarded to minimize the customer's return
Affiliations
Love watching and playing Cricket
Travelling
Music
Timeline
Ecommerce and Logistics (Team Lead)
Nutriwel Health India Pvt Ltd
06.2018 - Current
Assistant Manager Customer Logistics
Naaptol Online Shopping Pvt Ltd
09.2015 - 05.2018
Customer Service Team Leader
Homeshop 18
04.2012 - 09.2015
B.Com Pass - Commerce
University of Delhi
High School Diploma -
Hansraj Smarak Senior Secondary School
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