Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Anubhav Sharma

New Delhi

Summary

Results-driven Business Trainer known for exceptional productivity and efficient task completion. Specialize in developing engaging training modules, implementing innovative teaching methods, and conducting in-depth needs assessments to deliver tailored business solutions. Excel in communication, leadership, and strategic planning, utilizing these soft skills to foster learning environments that stimulate growth and development.

Overview

12
12
years of professional experience

Work History

Business Trainer/Training Supervisor

Webhelp Ind Pvt Ltd
New Delhi
04.2018 - Current
  • Maintained records of all trainees' progress and evaluated their success in meeting objectives.
  • Developed creative ways of engaging employees in ongoing professional development opportunities.
  • Designed surveys to assess customer satisfaction levels after each training session.
  • Assessed post-training results to measure effectiveness of training initiatives.
  • Supported other departments by providing guidance on how they can use available technology more effectively.
  • Established relationships with external vendors in order to provide additional resources for training needs.
  • Analyzed existing systems and procedures in order to recommend improvements.
  • Collaborated with managers to develop customized training solutions based on company needs.

Contact Centre Associate

Concentrix
New Delhi
06.2016 - 01.2017
  • Educated customers on features and benefits of products or services.
  • Assisted customers with order placement and payment processing.

Contact Centre Associate

NIIT Smart Serve
Gurgaon
06.2012 - 05.2015

Education

B.com - Accounting

SD College
Muzaffarnagar, UP
01-2011

Intermediate - Acconts

DCGC College
Muzaffarnagar, UP
01-2007

High School Diploma -

DCGC Inter College
Muzaffarnagar, UP
01-2005

Skills

  • Coaching and Mentoring
  • Business Analysis
  • Stakeholder Management
  • Complaint resolution
  • Complaint Handling
  • Presentation

Accomplishments

  • Star Award for the year 2022-23 for the Client at Heart category.

Languages

English
First Language
English and Hindi
Advanced (C1)
C1

Timeline

Business Trainer/Training Supervisor

Webhelp Ind Pvt Ltd
04.2018 - Current

Contact Centre Associate

Concentrix
06.2016 - 01.2017

Contact Centre Associate

NIIT Smart Serve
06.2012 - 05.2015

B.com - Accounting

SD College

Intermediate - Acconts

DCGC College

High School Diploma -

DCGC Inter College

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Anubhav Sharma