Geopolitics
Hi, I’m
Anubhav Srivastava
International Business Analyst
GHAZIABAD
In a world of unprecedented change, skills quickly become obsolete. To thrive, we must constantly upgrade ourselves, forging new paths where once only safety existed. In the rapid evolution of business, perpetual relevance is paramount. Dare to innovate and discover your own unique legacy.
Anubhav Srivastava
Summary
Passionate and driven postgraduate in International Business Strategy from Indian Institute of Foreign Trade. Seeking transition to international business management with 14 years of diverse experience in customer service, US health benefit administration, and entrepreneurship. Strong interest in international trade, adept at leveraging technology and financial acumen. Committed to excellence, research-driven solutions, and adherence to regulatory standards. Strong communication, problem-solving, and leadership skills. Ready to make a significant impact in organizational growth and success.
Overview
15
years of professional experience
8
years of post-secondary education
1
Certificate
1
Language
Work History
WiproNoida
Service Delivery Analyst
02.2023 - Current
Job overview
- Troubleshooting: Resolve employee and system issues through effective troubleshooting.
- Service Delivery Management: Process medical support and court-related orders in a timely manner. Support H&W Manager and Director as needed.
- Analytical Skills: Support HR Technology through requirement creation, test plans, and rollouts.
- Problem Solving: Perform reverse audits to identify and resolve system issues. Conduct root cause analysis.
- Auditing: Conduct audits of employee elections, deductions, and funding accounts.
- Reporting and Analysis: Assist with annual benefit usage reporting and vendor renewal process.
- Compliance Management: Assist with compliance management, including audits, reporting, and filing.
- Process Management: Manage the Open Enrollment process.
- Communication: Develop and distribute H&W communications, including handbooks and guides. Handle and resolve employee inquiries, escalating when necessary. Write, review, and proofread employee communications. Assist with coordination of communication across multiple benefit plans.
- Benefits Administration: Day-to-day administration of various employee benefit programs and wellness program.
- Service Delivery: Provide day-to-day support to HR and Payroll contacts.
- US Healthcare: Process medical support and court-related orders in timely manner.
- Technical Skills: Jama, SQL,JIRA ticket management, Advanced Table Editor, Workbench, Tableau, Microsoft PowerPoint.
iEnergizerNoida
Gaming Customer Support Representative
03.2019 - 02.2022
Job overview
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Curries HospitalityNew Delhi
Managing Partner and Supervisor
05.2015 - 03.2019
Job overview
- Established and implemented business procedures and process improvements.
- Directed strategic initiative that improved team productivity by 20%.
- Scheduled 12 restaurant workers daily and filled in for shifts.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Created and finalized contracts and other legal documents for clients.
- Conducted settlement negotiations case with Rs.700,000 in counterclaims.
- Analyzed legal documents and identified pertinent issues for clients.
- Represented Business in court hearings and in negotiations with other parties.
AonGurgaon
Business Operation Administrator
09.2010 - 06.2014
Job overview
- Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA).
- Managed employee benefits program, working with vendors, providers and staff to maintain strong portfolio of insurance and retirement options.
Dell Technologies Gurgaon
Senior Technical Support Associate
12.2009 - 07.2010
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Humsay I Global Services Ltd Gurgaon
Operation Executive
05.2008 - 08.2009
Job overview
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Education
Indian Institute of Foreign TradeKolkata And Delhi
EPGDIBS from International Business And Strategy
03.2022 - 02.2023
University Overview
- Executive Post Graduate Diploma in International Business and Strategy, Indian Institute of Foreign Trade (IIFT)
- Comprehensive understanding of global trade, strategic management, and international business operations.
- Expertise in analyzing international markets, developing market entry strategies, and managing global supply chains.
- Proficient in international marketing, adapting strategies to diverse markets for optimal results.
- In-depth knowledge of international trade policies, regulations, and trade agreements.
- Strong cross-cultural communication, negotiation, and conflict resolution skills.
- Strategic thinker with a focus on business expansion and sustainable growth.
- Proficient in business analytics and data-driven decision making.
- Equipped to excel in leadership roles in multinational corporations, consulting firms, or international entrepreneurial ventures.
Dyal Singh College, Delhi UniversityNew Delhi
Bachelor of Commerce from Accounting And Business Management
06.2002 - 05.2009
Skills
Trend & Sales forecasting
Certification
Pursuing Certified Management Accountant (IMA)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pursuing Certified Management Accountant (IMA)
06-2024
Service Delivery Analyst
Wipro
02.2023 - Current
Indian Institute of Foreign Trade
EPGDIBS from International Business And Strategy
03.2022 - 02.2023
Gaming Customer Support Representative
iEnergizer
03.2019 - 02.2022
Managing Partner and Supervisor
Curries Hospitality
05.2015 - 03.2019
Business Operation Administrator
Aon
09.2010 - 06.2014
Senior Technical Support Associate
Dell Technologies
12.2009 - 07.2010
Operation Executive
Humsay I Global Services Ltd
05.2008 - 08.2009
Dyal Singh College, Delhi University
Bachelor of Commerce from Accounting And Business Management
06.2002 - 05.2009
Interests
WTO & IMF
International Trade
AI and other upcoming technoogy
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