Anubhav Kumar Dwivedi
Bengaluru
Summary
Driven Team Leader at Altruist Technologies Pvt Ltd, excelling in workflow optimization and team motivation. Spearheaded KPI development that boosted productivity by 20%, while fostering a collaborative environment through effective conflict resolution and leadership. Adept at strategic planning and performance improvement, consistently delivering results that exceed company objectives.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
Altruist Technologies Pvt Ltd
Bengaluru
02.2022 - 04.2026
- Led daily team meetings to align project goals and priorities.
- Trained new team members on company processes and tools.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Developed workflows to streamline operations and improve performance.
- Monitored team progress and provided feedback for continuous improvement.
- Facilitated problem-solving sessions to address project challenges effectively.
- Implemented best practices for communication within the team and stakeholders.
- Evaluated team dynamics to foster a positive work environment.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Implemented strategic plans to enhance team performance and productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Science - Mathematical Sciences
Bundelkhand University
Jhansi, India 07.2013 - 03.2016
Skills
- Team building
- Employee training
- Performance monitoring
- Workflow optimization
- KPI development
- Team motivation
- Conflict resolution
- Time management
- Stress management
- Critical thinking
- Process improvement
- Solution-oriented mindset
- Relationship building
- People management
- Leadership
- Giving constructive feedback
- SOP adherence
- Sales expertise
- Deadline management
- Problem-solving
- Team assessment
- Performance improvement
- Analytical thinking
- Overtime management
- Call center operations
- Leading team meetings
- Team supervision
- Strategic planning
- Performance evaluations
- Quality improvement
- Client service
- Shift scheduling
- Workflow management
- Expectation setting
- Telemarketing expertise
Languages
Hindi
First Language
English
Advanced (C1)
C1
Accomplishments
- I recieved less shrinkage recognition quarterly.
- I recieved best Team Leader award based on sales performance and Input Metrics.
Affiliations
- I love to travel in new places to connect with diffrent kind of persons.
- I love music & spending time with myself.
Timeline
Team Leader
Altruist Technologies Pvt Ltd
02.2022 - 04.2026
Bachelor of Science - Mathematical Sciences
Bundelkhand University
07.2013 - 03.2016