Summary
Overview
Work History
Education
Skills
Timeline
Generic
ANUCHITRA CHANDRABALAN

ANUCHITRA CHANDRABALAN

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

12
12
years of professional experience

Work History

Team Manager

Whitehat Jr PVT LTD
MUMBAI
11.2019 - 11.2022
  • Handled a team strength of 15 associates of recruiters & trainers
  • Handled end to end performance of the team, worked on process improvements and optimization
  • Interviewed and recruited for the ops team as well as the teachers for the platform and conducted quality audits
  • Lead assignment, Lead utilization, performance measurement, Incentivization etc were some of the responsibilities as a Lead
  • Part of the Escalation committee for the Recruitment process
  • Worked with the Teacher Learning and Development team which involves auditing and training the teachers who performs better on the platform
  • Worked with the Teacher Management team which involves RCA, Quality check on performance, red flags if there were any complaints based on the conclusion feedback, warning to be given
  • Worked as a SPOC for audit actioning, any Zero Tolerance observed in the class while auditing is investigated and post which warnings, final warnings or exit calls to be taken.
  • Led employee relations through effective communication, coaching, training, and development.
  • Facilitated meetings to communicate team performance goals and results.

Patient Relationship Manager

QILIFE CARE PVT LTD
MUMBAI
08.2016 - 10.2018
  • It’s a healthcare organisation treating Spine related disorders
  • Communicating with the patients to understand what kind of spinal problems they are going through
  • There are treatable and non-treatable conditions, if the spinal problem is due to neurological problem than we cannot treat
  • Arranging appointments for consultation
  • Following up with patients with their treatment schedules
  • Handling billing
  • Handling end to end patient satisfaction
  • Handling Net Promoter score, calling the patients to take feedback about the overall
  • Experience with the treatment
  • Meeting targets and compliance
  • Acting Team Leader, process training, evaluating calls and giving timely feedbacks to the team
  • Creating reports on daily, weekly and monthly basis

Fraud Analyst

RADIUS
MUMBAI
06.2015 - 06.2016
  • Handled customer inquiries, complaints and escalations for Amex credit card
  • Investigation of fraudulent charges on credit cards
  • Fraud application and identity takeovers were handled
  • Verifying customers with security questions and authorising transactions
  • Authorising waivers with approval for unauthorised charges
  • Replacing the card with a new card no, expiry date and CVV no

Senior Customer Representative

TATA CONSULTANCY SERVICES
MUMBAI
06.2012 - 09.2014
  • Proficiently answer customer inquiries regarding their credit cards
  • Provide outstanding assistance to customers with all their credit card transactions and services
  • Cross sell bank products and services based on customer needs
  • Did Balance transfers and credit card cheque to the customer and maintained the sales target every month
  • Worked as a trainer and trained the batches as per business requirement
  • Worked as a subject matter expert and assisted the new agents to improve the customer service
  • Assisted the customers to resolve the credit card inquiries through email
  • Responded to customer inquiries, complaints and comments daily and determined corrective action for high call volume department
  • Maintained quality to provide excellent customer service on calls and emails
  • Worked on KANA email to make changes to customer’s account
  • Verified customer information on LEXIS-NEXIS with their Social Security Numbers
  • Replied to customer’s fax and verified POA information and added them to customer’s account
  • Did merchant verification wherein merchants called to verify charges
  • Deleted and approved authorisation as per verification.

Senior Customer Representative

Global Services
MUMBAI
06.2010 - 04.2012
  • Communicating and helping the dealers to achieve sales target on a daily and monthly target
  • Processing the applications if the dealer is unable to process the credit check
  • End to end sales procedure for Vodafone Australia
  • Shifted to the business team
  • Handling connection services for corporate organisation
  • 1-49 connection services in the business account and all queries post provisioning
  • Learned about products and services and kept up date with changes
  • Resolved service issues and shared benefits of additional services
  • Excelled in exceeding daily credit card goals

Education

Masters - Finance

Rajasthan Board

Bachelor - Commerce

Maharashtra Board

Skills

Training and Development

undefined

Timeline

Team Manager

Whitehat Jr PVT LTD
11.2019 - 11.2022

Patient Relationship Manager

QILIFE CARE PVT LTD
08.2016 - 10.2018

Fraud Analyst

RADIUS
06.2015 - 06.2016

Senior Customer Representative

TATA CONSULTANCY SERVICES
06.2012 - 09.2014

Senior Customer Representative

Global Services
06.2010 - 04.2012

Masters - Finance

Rajasthan Board

Bachelor - Commerce

Maharashtra Board

Similar Profiles

CREATE PROFILE
ANUCHITRA CHANDRABALAN