Anudeep Bhatt
Sr. IT Service Desk Analyst
Rishikesh
Summary
Rational IT Analyst with 8 + years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Enthusiastic IT Analyst polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior IT Analyst
DB Schenker
Gurgaon
02.2020 - Current
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Educated stakeholders on data protection tactics to reduce breaches.
- Investigated system issues and implemented resolutions to reduce downtime.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Installed system updates to address vulnerabilities and reduce security issues.
- Reviewed technical work of consultants and third-party support providers.
- Offered input for complex documents to support client-ready final versions.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Write documents / SOP describing protocols, policies, standards for use, maintenance, and repair of company applications.
- Managing user accounts roles and services for the entire DB SCHENKER AU&NZ employee via Azure AD, O365 portal.
- Managing server patching and validation for all the Application servers in Db Schenker.
- Supervising IT service desk for Db Schenker Australia and New Zealand.
Senior Technical Support Engineer
Nityo Infotech Services
Gurgaon
09.2017 - 02.2020
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Supervised service desk for Anchor by Panasonic, Panasonic Turkey, Panasonic South Africa, Panasonic India as an acting supervisor.
- Managed share drive access, data backup and data recovery.
- Provided technical support on Company internal applications, printer, Mailbox (Outlook), Share drive/ SharePoint etc.
System Engineer
CMS IT Services
Gurgaon
03.2015 - 09.2017
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Provided IT infra support and technical support to Citi bank India PVT LTD.
- Managed all hardware related issue of printer, desktop/ laptop.
- Managed McAfee Encryption application (Administration and support).
- Managed MDM via IBM Mass360 application (account creation and access management).
Education
Bachelor Of Engineering Technology - Electrical, Electronics And Communications Engineering
Uttrakhand Technical University
Dehradun 08.2010 - 07.2014
Skills
Information security
Certification
HDI Customer Service Representative (HDI-CSR)
Timeline
HDI Customer Service Representative (HDI-CSR)
10-2021
Senior IT Analyst
DB Schenker
02.2020 - Current
Senior Technical Support Engineer
Nityo Infotech Services
09.2017 - 02.2020
System Engineer
CMS IT Services
03.2015 - 09.2017
Bachelor Of Engineering Technology - Electrical, Electronics And Communications Engineering
Uttrakhand Technical University
08.2010 - 07.2014
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