Highly skilled and dedicated customer support with over 3.5 years of experience in providing exceptional technical support to a diverse customer base. Proficient in troubleshooting hardware and software issues, ensuring system reliability, and delivering excellent customer service. Adept at working collaboratively with cross-functional teams to resolve complex technical problems.
- Customer Support Representative,
- Responded to customer inquiries via phone, email, and chat
- Resolved customer complaints and concerns in a timely and professional manner
- Utilized problem-solving skills to address customer issues and improve satisfaction
- Collaborated with internal teams to resolve complex customer issues
- Provided exceptional service to customers via phone and email
- Addressed customer complaints and concerns in a timely and professional manner
- Utilized strong communication skills to resolve customer issues and improve satisfaction
-Collaborated with other departments to resolve customer issues quickly.
-Performed administrative duties such as data entry, filing and document preparation.
-Implemented process improvements for more efficient handling of customer queries.
-Troubleshot technical problems using provided resources or third-party tools.
- Excellent communication and problem solving
skills
- Proficient in customer relationship management
(CRM) software
- Strong analytical and troubleshooting skills
- Ability to work in a fast-paced environment and
prioitize tasks effectively
- Proficient in Microsoft Office and Google Sheet
- Proven ability to work well within a team and contribute to a positive work environment