Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Anudeep Varma

Anudeep Varma

Hyderabad

Summary

Highly skilled and dedicated customer support with over 3.5 years of experience in providing exceptional technical support to a diverse customer base. Proficient in troubleshooting hardware and software issues, ensuring system reliability, and delivering excellent customer service. Adept at working collaboratively with cross-functional teams to resolve complex technical problems.

Overview

5
5
years of professional experience

Work History

Technical Support

RESGENESIS TECHONOLGY SOLUTIONS PVT LTD
HYDERABAD
06.2019 - 03.2024

- Customer Support Representative,
- Responded to customer inquiries via phone, email, and chat
- Resolved customer complaints and concerns in a timely and professional manner
- Utilized problem-solving skills to address customer issues and improve satisfaction
- Collaborated with internal teams to resolve complex customer issues
- Provided exceptional service to customers via phone and email
- Addressed customer complaints and concerns in a timely and professional manner
- Utilized strong communication skills to resolve customer issues and improve satisfaction

-Collaborated with other departments to resolve customer issues quickly.

-Performed administrative duties such as data entry, filing and document preparation.

-Implemented process improvements for more efficient handling of customer queries.

-Troubleshot technical problems using provided resources or third-party tools.

Education

B.com

Prakash Junior And Degree Collage
ANDHRA PRADESH
04-2019

Skills

- Excellent communication and problem solving

skills
- Proficient in customer relationship management

(CRM) software
- Strong analytical and troubleshooting skills
- Ability to work in a fast-paced environment and

prioitize tasks effectively
- Proficient in Microsoft Office and Google Sheet

- Proven ability to work well within a team and contribute to a positive work environment

Languages

English
First Language
Telugu
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

Timeline

Technical Support

RESGENESIS TECHONOLGY SOLUTIONS PVT LTD
06.2019 - 03.2024

B.com

Prakash Junior And Degree Collage
Anudeep Varma