Anugi Aleena Tom

• Set up, maintain, and run enterprise identity management infrastructure and solution.
• Create and manage variety of enterprise authentication and access management solutions.
• Collaborate with HR team to set up accounts for contractors and auditors on user profile system, ensuring that they have appropriate access while adhering to least privilege principle.
• Administrating OKTA and provisioning support to OKTA clients.
• Manage day to day activities, creating and managing OKTA polices, application provisioning and user provisioning.
• Managed Identity and access management solutions including SSO , MFA .
• Provision legacy application based on AS400, kronos , workday and Active Directory
• Can perform non-standard security administration tasks and resolves security administration issues
• Account Provisioning & Customer Service
• Created Distribution List (DL) accounts and ensure right members are in DL account for proper setup of DL accounts.
• Resolve all request ticket sent to department queue on ServiceNow ticketing system.
• Reset User MFA in OKTA using MFA function.
• Creation of user in Active Directory, assigning roles and creation of group OUs.
• Completed quality assurance reviews to assess accuracy of data and validate results.
• Trained end-users in best practices to minimize errors and protect key data.
• Integrated new technologies to meet area requirements.
• Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
• Troubleshot and resolved problems with programs and systems.

• Access provisioning and de provisioning using AD DS

• Oversaw security administration of more than 50,000 users, 30+ applications including Active Directory, MS Exchange.
• LDAP/ETrust/FTP configuration for servers and manage access accordingly
• Mailbox creation and management via EMC and O365
• Manage access to Mainframe/Unix/Linux/Windows and several legacy applications.
• User Access Management to multiple SAP systems including AD group management .
• Critical part of change activities with respect to SAP production system that supports Stores.
• Creation/Implementation of Security groups.
• Supported incident response during off-business hours/emergency situations
• Provided user support for security and software related issues.
• Successfully trained new colleagues to take up IT Security Administrator role.
• Performing audits, conducting training, monthly EUS reviews with Management.
• Technical help Desk Experience, Troubleshooting experience in hardware and software problems via email and telephone.