Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Accomplishments
Disclaimer
Areas of interest:
Languages
Timeline
Generic

Anuha A

Hyderabad

Summary

A well-equipped position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills will be utilized toward continued growth and advancement.

Overview

7
7
years of professional experience

Work History

Senior Customer Support Executive

Giri Raj tours and travels pvt.ltd
Hyderabad
02.2023 - Current
  • Oversaw end-to-end cab scheduling and monitoring across multiple shifts, ensuring seamless employee transport.
  • Used tracking tools to provide real-time cab updates and proactively communicated delays or reroutes.
  • Managed escalations involving critical transport issues and coordinated resolutions with vendors or internal teams.
  • Created and submitted detailed daily reports on transport performance, usage patterns, and issue resolutions.
  • Trained and guided new support staff on call protocols, transport systems, and client service expectations.

Customer Support

IKEA
Hyderabad
10.2018 - 10.2022
  • Handled high volumes of employee calls regarding cab status, pickup timings, and basic transport queries.
  • Maintained call logs and records of complaints related to missed pickups, late arrivals, or cab changes.
  • Coordinated directly with drivers to confirm pickup routes and provided assistance during route confusions.
  • Communicated real-time changes in schedules or cabs to employees promptly and clearly.

Education

B.com -

Pragathi woman's college
01.2014

High School Diploma -

Royal Jr College
01.2011

SSC -

Vijaya high school
01.2009

Skills

  • Operating System: Windows
  • MS Excel
  • GPS Tracking Systems(SafeTrax)
  • CRM software expertise

Languages

English, Telugu

Hobbies and Interests

Music-Listening, Chess, Travelling.

Accomplishments

  • Participated in many cultural activities conducted in college
  • Trained in dreams institution and got certificate on tally.

Disclaimer

I here by declare that all the information mentioned above are true and correct to the best of my knowledge.

Areas of interest:

Accounting

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Beginner
A1

Timeline

Senior Customer Support Executive

Giri Raj tours and travels pvt.ltd
02.2023 - Current

Customer Support

IKEA
10.2018 - 10.2022

B.com -

Pragathi woman's college

High School Diploma -

Royal Jr College

SSC -

Vijaya high school

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Anuha A