ANUJ AGARWAL
Sales & Marketing
Lucknow
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
Work History
Field Sales Executive
Tata Motors Electric Business Unit
03.2023 - Current
- Optimized sales pipeline management by regularly reviewing and updating leads, ensuring all potential opportunities were pursued diligently.
- Contributed positively to team culture by sharing best practices, collaborating on joint projects, and supporting colleagues in achieving success.
- Maintained accurate records of all sales activities using CRM software, allowing for efficient reporting to management on progress towards goals.
- Continuously sought out professional development opportunities, attending workshops and webinars to stay current on industry trends and enhance sales expertise.
- Achieved sales targets consistently by implementing strategic selling techniques and utilizing excellent negotiation skills.
- Maximized product exposure by conducting in-store demonstrations and training sessions for retail staff.
Senior Relationship Manager
Anand Motors Agencies Ltd
09.2022 - 02.2023
- Developed customized financial strategies for clients by thoroughly analyzing their current situations, goals, and risk tolerance levels.
- Collaborated with internal teams to deliver comprehensive wealth management services, maximizing client satisfaction and loyalty.
- Demonstrated adaptability in responding to changes in client needs or market conditions, adjusting strategies as needed for continued success.
- Actively participated in industry events and conferences to maintain a visible presence within the community, promoting the bank''s reputation as a trusted financial partner.
- Facilitated smooth transitions during account handovers or introductions of new team members by providing thorough communication between all parties involved.
- Streamlined processes for increased efficiency within the team, resulting in improved response times to client inquiries and requests.
Senior Relationship Manager
BRIGHT 4 WHEELS SALES PVT. LTD.
06.2013 - 08.2022
- Devising and implementing the organizations sales strategies
- Finding new channels for selling and distribution of products
- Building rapport with a customer and subsequently closing the deal
- Building relationships with new customers and distributors
- Demonstrating products to customers Maintaining good business relationships with existing clients
- Holding meetings to discuss progress of existing projects
- Deal with customer feedback, enquiries, complaints .
- Ensuring that business paperwork is stored in a secure location
- Protecting client's personal data and information
- Liaising with head office to ensure relevant vehicle stock is delivered on time
- Responsible for the marketing and advertising on new and existing product
- Ensuring sales targets are met before the specified deadlines
- Regularly reviewing sales strategies and targets with Sales Managers
- Supervising junior sales representatives participating in meetings with the organizations board of directors
- Researched current trends to identify prospective customers and determine specific needs
- Determined target demographics and devised strategic marketing initiatives to reach target audiences
- Developed and promoted corporate brand, images and identity to media and public
- Monitored social media and online sources for industry trends
- Drove operational improvements which resulted in savings and improved profit margins
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Customer Care Executive
IDEA
01.2010 - 01.2013
- Ensure that the customer satisfaction by providing optimal customer care
- Promote the Dealer Customer Service Departments Capabilities
- Determine Customers Needs & Communicate the same
- Promote Dealer Service and Service parts benefits to potential customers
- Increase Customer Market Share
- Contribute to New Sales
- Defused customer concerns with exceptional conflict and problem resolution skills
- Coordinated timely responses to online customer communication and researched complex issues.
Education
MBA - Marketing
Jaipur National University
04.2001 -
Graduation - B.com
Kali Charan Degree College
01.2012 - 05.2019
Intermediate -
SSJDIC
01.2009 - 05.2012
Skills
Marketing
Personal Information
- Date of Birth: 03/26/1990
- Nationality: Indian
- Marital Status: Single
Timeline
Field Sales Executive
Tata Motors Electric Business Unit
03.2023 - Current
Senior Relationship Manager
Anand Motors Agencies Ltd
09.2022 - 02.2023
Senior Relationship Manager
BRIGHT 4 WHEELS SALES PVT. LTD.
06.2013 - 08.2022
Graduation - B.com
Kali Charan Degree College
01.2012 - 05.2019
Customer Care Executive
IDEA
01.2010 - 01.2013
Intermediate -
SSJDIC
01.2009 - 05.2012
MBA - Marketing
Jaipur National University
04.2001 -
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