ANUJ BAIJAL
Ghaziabad
Summary
With a proven track record at VANBROS CONSTRUCTION INDA LTD., I excel in administration, showcasing exceptional organizational and interpersonal skills. Spearheaded successful government projects and enhanced operational efficiencies. My positive attitude and hardworking nature have consistently supported team success and project deliverables.
Overview
18
18
years of professional experience
Work History
Manager - Administration
VANBROS CONSTRUCTION INDA LTD.
03.2024 - Current
- Review and support Team Administration to manage the key deliverables
- Including Procurement, Travel, Conveyance, Communication, Vehicle Hire, Office Lease & Management, Office Notices & Display Board, Fire Safety & Compliance, Office Repairs/Site Repairs & Maintenance
- Office Stores & Inventory, Records Management, Annual Maintenance Contracts, Asset Issuance and Tracking, Event Management, Vendor Management & Disaster Management policy
- Planning of site visit to check the compliance related to safety, health & hygiene to be executed in proper manner by the PM or RCM
- Mobilization of Civil Sites at different locations with Delhi - NCR & Out of Delhi
- Taking care of all the required AMC's for electronic equipment's in Head Office & on sites
- Reporting & Discussing with the stake holders regarding funds management (Budget) related to all administration & also to control unnecessary expenses
- Responsible for key activities like head office correspondence, MIS, data management, appointments/meetings of senior management, coordinating with government officials for smooth running of projects
Manager - Administration
PNC INFRATECH LTD.
11.2021 - 09.2023
- Review and support Team Administration to manage the key deliverables
- Responsible for the successful completion of Government Project under Jal Nigam - 'Har Ghar Jal Yojana' - Aligarh (256 Gram Panchayats/Villages)
- Responsible for key activities like office correspondence, MIS, data management, appointments/meetings of senior management, coordinating with government officials for smooth running of projects
- Including Procurement, Travel, Conveyance, Communication, Vehicle Hire, Office Lease & Management, Office Notices & Display Board, Fire Safety & Compliance, Office Repairs/Site Repairs & Maintenance
- Office Stores & Inventory, Records Management, Annual Maintenance Contracts, Asset Issuance and Tracking, Event Management, Vendor Management & Disaster Management policy
- Planning of site visit to check the compliance related to safety, health & hygiene to be executed in proper manner by the PM or RCM
Assistant Manager
Tahal Consulting Engineers India Pvt. Ltd.
09.2017 - 01.2020
- Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements
- Maintaining management guidelines by preparing, updating and recommending human resource policies and procedures
- Maintaining continuity among Head Office, departments and local work team by documenting and communicating actions, irregularities and continuing needs
- Employee Attendance & Update internal data base (Joining information to HO & leave record report of all sites)
- Monthly/Annual Recruitment MIS
- Managing ESIC, PF related compliance from site for contract labour & payroll employees
- Ensure that all staff receives an orientation to the organization and that appropriate training is provided
- Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations
- Liaison with the HR Operations/Administration/IT/Learning & Development Team to ensure they are kept informed of all new hires and joining dates and respective inputs
- Responsible for Jal Nigam - WTP project in Dhanbad
- Handling MPUDC - 'Namami Narmade Project' - STP in Madhya Pradesh
- Onsite coordinate with the administration trainees for the completion of assigned task
- Visit to site for 2-3 days just to supervise the work is in proper flow according to the compliance
- Sending proper documentation from HO to Site
- Handling Vendor Management from HO for the Site
EXECUTIVE DIRECTOR
AXEL RETAIL PVT. LTD.
Gurgaon
09.2016 - 06.2017
- Company Overview: Vendor Firm of PrintVenue.com
- Participate with the Board of Directors in developing a vision and strategic plan to guide the organization
- Identify, assess, and inform the Board of Directors of internal and external issues that affect the organization
- Act as a professional advisor to the Board of Director on all aspects of the organization's activities
- In addition to the Chair of the Board, act as a spokesperson for the organization
- Conduct official correspondence on behalf of the Board as appropriate and jointly with the Board when appropriate
- Represent the organization at community activities to enhance the organization's community profile
- Ensure that the operation of the organization meets the expectations of its clients, Board and Funders
- Oversee the efficient and effective day-to-day operation of the organization
- Draft policies with help of the legal team for the approval of the Board and prepare procedures to implement the organizational policies; review existing policies on an annual basis and recommend changes to the Board as appropriate
- Ensure that personnel, client, donor and volunteer files are securely stored and privacy/confidentiality is maintained
- Provide support to the Board by preparing meeting agenda and supporting materials
- Vendor Firm of PrintVenue.com
ADDITIONAL DIRECTOR ADMINISTRATION
QUICKDEL LOGISTICS PVT. LTD.
Gurgaon
06.2014 - 12.2015
- Company Overview: Gurgaon
- Manages daily office operations, negotiates contracts and manages vendor relationships, act as primary liaison to check oversees office standard operating procedures
- Oversees network administration, manages phone system and evaluates information system
- Oversees the organization's human resources requirements including employee on-boarding, managing and administer health and other employee benefits, maintaining personnel records, monitoring insurance coverage and ensuring that personnel policies are up-to-date
- Manages Administrative Staff: including front office staff and travel coordination
- Oversees contracts and implements contracts with the support of third-party consultants
- Gurgaon
QUALITY EVALUATOR TEAM LEADER
INTERGLOBE TECHNOLOGIES PVT. LTD.
Gurgaon
05.2007 - 05.2013
- Company Overview: Gurgaon
- Accountable for my team's performance in terms of call Quality & C-sat as per the Process and Clients requirement
- Daily schedule includes audits of voice and non-voice (Outbound calls) conversation of CS team with the clients as per the standard policies and procedure of the process
- Sharing feedback with the advisors and discussing their strengths along with the areas of progress which they need to work upon
- Conducting Call listening sessions with Voice advisors to find out the scope of development as per quality parameters and C-sat parameters
- Conducting Email review sessions with Non-voice advisors to drive the calibration in the team as per the process guidelines
- Conducting calibrations with the Quality team (Internal & External) along with Onsite Client
- Sending the Calibration Variance report to the team addressing the topics of discussion in the meeting
- Preparing reports to find out the challenging areas for the team, conducting huddles to understand the reason of non-compliance
- Sending the MOMs to the team about the updates
- Preparing the verbiages as per the live transactions in daily monitoring after discussing with Client
- Follow the Dip checks to gauge the requirement of training/ refreshers to minimize the Product knowledge gap
- Gurgaon
Subject Matter Expert
INTERGLOBE TECHNOLOGIES PVT. LTD.
Gurgaon
07.2008 - 11.2009
- Company Overview: Gurgaon
- Conducted refreshers for sub-ordinates regarding new updates, product knowledge and closely monitoring their performance
- Sharing the feedback and the best practices with the team to enhance the product knowledge and better understanding of the process
- Providing solutions over the call (Escalations) regarding customers' query also coordinating with different A/p to resolve the query
- Providing floor support in absence of Team Leaders
- Preparing and sending reports at the end of the shift
- Gurgaon
Process Associate
INTERGLOBE TECHNOLOGIES PVT. LTD.
Gurgaon
05.2007 - 07.2008
- Company Overview: Gurgaon
- Resolving customer's issues and addressing their queries instantly online by providing them the relevant information regarding the lost, damage & pilferage baggage's
- Dealing with compensation queries of the customers as per the policies & procedures
- Mentoring the new employees on the skills of call taking and imparting training on the knowledge of various Tech procedures (System proficiency)
- Attended Quarterly meetings with the client (Conference Call) and also took part in the focus groups conducted on client visit, discussing the achievements and areas of improvements
- Maintain AHT, Quality, and Log in hours as per the process requirements
- To ensure C-SAT targets are met keeping customer centricity in mind
- To ensure any new feedback on quality is implemented on calls
- Also handles different Line of business for the process
- Gurgaon
Education
B.COM (Pass) -
Manav Bharti University
01.2012
10+2 -
CBSE
01.2003
Matriculation -
CBSE
01.2000
Skills
- Positive Attitude
- Confident
- Good Interpersonal Skills
- Sincere
- Hard working
- Helpful & Supportive
Accomplishments
- Star of the quarter from the client
- Awarded maximum C-sat in a month from the client
- Successfully completed Yellow Belt Certification in Six Sigma along with couple of projects handled (C-sat/ Analysis on Client complaints).
- Awarded Best Quality Team by the client within all LOB's (Line of business).
- Achieving business goals as per stakeholder's requirements according to the budget assigned.
References
On request
Disclaimer
I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.
Languages
- English
- Hindi
Personal Information
- Date of Birth: 11/26/85
- Gender: Male
- Marital Status: Married
Timeline
Manager - Administration
VANBROS CONSTRUCTION INDA LTD.
03.2024 - Current
Manager - Administration
PNC INFRATECH LTD.
11.2021 - 09.2023
Assistant Manager
Tahal Consulting Engineers India Pvt. Ltd.
09.2017 - 01.2020
EXECUTIVE DIRECTOR
AXEL RETAIL PVT. LTD.
09.2016 - 06.2017
ADDITIONAL DIRECTOR ADMINISTRATION
QUICKDEL LOGISTICS PVT. LTD.
06.2014 - 12.2015
Subject Matter Expert
INTERGLOBE TECHNOLOGIES PVT. LTD.
07.2008 - 11.2009
QUALITY EVALUATOR TEAM LEADER
INTERGLOBE TECHNOLOGIES PVT. LTD.
05.2007 - 05.2013
Process Associate
INTERGLOBE TECHNOLOGIES PVT. LTD.
05.2007 - 07.2008
B.COM (Pass) -
Manav Bharti University
10+2 -
CBSE
Matriculation -
CBSE
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