Anuj Bhasin
Gurugram
Summary
Dynamic mortgage loan processor at Homeabroad Inc. with expertise in managing high-volume loan pipelines and ensuring strict compliance with underwriting guidelines. Proven ability to enhance customer satisfaction through effective communication and meticulous documentation. Skilled in vendor management and business development strategies that drive successful outcomes in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mortgage Loan Processor
HomeAbroad Inc.
09.2023 - 05.2026
- Managed a pipeline of 25-30 loan files daily/weekly, ensuring timely processing.
- Prioritized daily workflow effectively to meet all closing deadlines.
- Analyze and ensure all documentation received is accurate and meets product guidelines and underwriting conditions.
- Provide excellent customer service to both internal and external clients.
- Collected and organized necessary third-party documents, including title documents, insurance, appraisal, letters of explanation, and condo documentation.
- Coordinated the closing schedule and verified the wire transfer was received.
- Experience in working with different title companies and the lenders as VERUS, Foundation Mortgage, Champions Funding, ClearEdge, Change Wholesale, and so on.
- Formed a limited liability company in Wyoming to ensure legal compliance and liability protection.
- Filed initial LLC documents and secured EIN for the LLC for both foreign nationals and domestic clients.
Senior Representative
Concentrix Daksh Services Private Limited
02.2023 - 09.2023
- Conducted outbound emails and calls to support advertisers with their inquiries.
- Answered emails and chats professionally, providing product and service information while addressing issues effectively.
- Performed follow-ups on open cases to ensure resolution.
- Escalate unresolved queries to respective departments for accurate redresses.
- Maintained detailed records of transactions and interactions to ensure accurate tracking.
- Trained team on special projects and communication strategies to enhance collaboration.
Senior Customer Care Executive
Teleperformance
05.2021 - 02.2023
- A professional approach in answering emails and chats and providing information about products and services, taking input of issues.
- Executed outbound emails and calls for special requests, improving customer communication effectiveness.
- Maintained records of transactions and interactions to ensure accurate information retrieval and support.
- Conducted timely follow-ups on customer inquiries.
- Escalate unresolved queries to respective departments for accurate redresses.
- Trained team on special projects and varied communication levels, enhancing overall team competency.
Marketing Manager
Snacks Express
06.2017 - 03.2020
- Achievement of 17 Lakhs Banquet & food sales, beverage sales, labor costs, and profitability.
- Contributed to F&B marketing activities, enhancing promotional strategies and outreach.
- Timely analysis of Food & Beverage Prices in relation to the competition.
- Performed competitive analysis biannually, gathering data on banquet kits and room rental rates to inform pricing strategies.
- Conducted telemarketing to previous clients, generating leads for future bookings.
- Managed all Food & Beverage inquiries, ensuring prompt follow-up within 24 hours.
- Coordinating with all 300+ group meeting/banquet planners their specific group requirements with the services & facilities offered.
- Supervision of daily paper flow including Proposals, and Function Contracts leading a team of 50+ employees.
Regional Marketing Manager
ICICI Securities Ltd.
04.2016 - 03.2017
- Coordinated ATL and BTL marketing initiatives to strengthen collaboration with corporate partners.
- Ensured brand compliance at centers per brand guidelines and corporate mandates.
- Maintained brand compliance at the centers in accordance with Brand Guidelines and corporate mandates.
- Oversaw correct display of visual merchandise, display materials, and marketing collateral.
- Maintained records of all such stock within the assigned area.
Assistant Manager Marketing
Axis Securities Ltd.
10.2013 - 04.2016
- Strengthened brand awareness through effective exterior, in-branch, and merchandising strategies.
- Implemented promotional activations to engage customers.
- Collaborated with Branch Heads and Cluster Heads to tailor marketing and branding strategies to their specific needs.
- Organized events and brand promotion in respective circle.
- Enhanced customer experience at branches and ATMs across respective circles.
- Brand Merchandising and Vendor Management.
- Providing and coordinating enhancements with Sales.
Marketing Executive
PVR bluO Entertainment Ltd.
10.2012 - 10.2013
- Managing all marketing and advertising initiatives, activations, and branding.
- Developed comprehensive marketing plans to enhance brand visibility.
- Designing marketing strategies to upgrade sales.
- Maintained relationships with international marketing representatives and original equipment manufacturers to support brand initiatives.
- Managing corporate/brand/institutional tie-ups and affiliations.
- Reviewed marketing efforts to assess staff training effectiveness and identify areas for improvement.
- Managed local store presentations and enhanced customer experience through targeted marketing initiatives.
Education
Bachelor's Degree in B.A. - Mass Communication
GJU Hisar University
New Delhi 01-2012
Diploma - Mass Communication & Journalism
JIMS
New Delhi01-2012
Skills
- Mortgage loan processing
- Loan origination
- Real estate financing
- Regulatory compliance
- Document management
- Credit risk assessment
- Process optimization
- Lender communication
- Loan marketing
- Client relationship management
Certification
- Digital Marketing Framework, Great Learning
- The Fundamentals of Digital Marketing, Google Digital Garage
- Introduction to Digital Marketing, Digital Garage
- Google Analytics Individual Qualification, Google
- Search Ads 360, Google
- Affiliate Marketing, Great Learning
- Social Media Management, Great Learning
Projects And Achievements
- Organized 'Nukkad Natak' in association with the Haryana Government on the theme Swatchta Abhiyaan and my team performed at more than 65 places in Gurgaon.
- Internship Training at Economicstimes.com for 3 months in 2011.
- Internship Training at Khabrain Abhi Tak News Channel for 3 months in 2011.
- Supervised Haryana Government's Talent Hunt Project for Rural Area for 4 months in 2011.
- Event Coordinator at Defense Expo in 2011.
- Anchoring of MTR food products for Indian ready-to-eat products in 2012.
- Won 1st prize in theatre at National and International level.
- Organized and coordinated Corporate Bowling tournament at PVR bluO in 2013 with 60 lakhs sponsorship and 65 corporate companies' participation.
Timeline
Mortgage Loan Processor
HomeAbroad Inc.
09.2023 - 05.2026
Senior Representative
Concentrix Daksh Services Private Limited
02.2023 - 09.2023
Senior Customer Care Executive
Teleperformance
05.2021 - 02.2023
Marketing Manager
Snacks Express
06.2017 - 03.2020
Regional Marketing Manager
ICICI Securities Ltd.
04.2016 - 03.2017
Assistant Manager Marketing
Axis Securities Ltd.
10.2013 - 04.2016
Marketing Executive
PVR bluO Entertainment Ltd.
10.2012 - 10.2013
Bachelor's Degree in B.A. - Mass Communication
GJU Hisar University
Diploma - Mass Communication & Journalism
JIMS